Left satisfied

Matthew was great

When I picked up my car it was more dirty than when I dropped off. There were brake dust fingerprints all over my drivers side door and all over the steering wheel, blinker and shifter on the inside. I never have experience such bad service from Cadillac in the past. They never even washed the outside of the car before pick up. I told the service rep about it and he just ignored me, was too concerned with rushing me out the door. I’ve been a Cadillac owner for a long time and this experience makes me never want to go back to herb chambers Cadillac of Lynnfield.

My advisor was very helpful and informative and contacted my warranty company when problem was diagnosed

Waited for 6 months for an issue to be fixed that wasn't fixed the first time. Also the Service Manager wasn't friendly. On the rude side. Not sympathetic or Empathetic in anyway. Not a good trait for a service manager and I was t rude in any way whatsover

Quick oil change and rotation of tires is as convenient as one hope for. Great service

Great service. Felt like I received an honest assessment of what maintenance my car needs next. Other dealerships in the past I was constantly being upsold maintenance that wasn’t needed. Which made me avoid going to dealerships for future maintenance. That is not the case here.

I had a great experience at my last service visit. Rodrigo de Maria was especially helpful.

Service and Represetarivves are extremely courteous

Scott-Parts Rep is PHENOMENAL!!! He took care of all my needs in that area. Very professional and communicative throughout process. Jose ( over phone)and Matthew (in person)from service dept were AWESOME they went over and beyond helping with getting the GM credit card situated for me. That CC process took longer than the actual work being done to the vehicle. These 3 Gentleman are a definite Asset to Herb Chambers Cadillac, they do their jobs to fullest/beyond expectations. Thanks You guys!!!