Even though the service department was undermanned Mathew was great and did his best. He was hustling

Left satisfied

Matthew was great

When I picked up my car it was more dirty than when I dropped off. There were brake dust fingerprints all over my drivers side door and all over the steering wheel, blinker and shifter on the inside. I never have experience such bad service from Cadillac in the past. They never even washed the outside of the car before pick up. I told the service rep about it and he just ignored me, was too concerned with rushing me out the door. I’ve been a Cadillac owner for a long time and this experience makes me never want to go back to herb chambers Cadillac of Lynnfield.

My advisor was very helpful and informative and contacted my warranty company when problem was diagnosed

Waited for 6 months for an issue to be fixed that wasn't fixed the first time. Also the Service Manager wasn't friendly. On the rude side. Not sympathetic or Empathetic in anyway. Not a good trait for a service manager and I was t rude in any way whatsover

Quick oil change and rotation of tires is as convenient as one hope for. Great service

Great service. Felt like I received an honest assessment of what maintenance my car needs next. Other dealerships in the past I was constantly being upsold maintenance that wasn’t needed. Which made me avoid going to dealerships for future maintenance. That is not the case here.

I had a great experience at my last service visit. Rodrigo de Maria was especially helpful.

Service and Represetarivves are extremely courteous