Ryan Cox set expectations on the timing and communicated with me while I was waiting.

Sold me a new car with a chipped windshield. Reported 30 minutes after purchase. In touch with Najee. It’s now been a month. No replacement. This is the third car I have bought from you. Getting nothing but a run around of promises to replace the windshield. It’s now been a month.

Everyone was pleasant and very accommodating and efficient.

I stopped by for an oil change on my 2025 Hyundai Tucson. The staff there was very friendly and helpful, especially Stan from the sale department who was willing to bring my car over to the area where the inspection was performed. This was a great example of the team work.

Najee and Phu were very attentive and professional. My car was serviced successfully in about an hour. Incredible service! I’m recommending Hyundai Auburn to my sister.

I appreciate being able to have my warranty claim facilitated by the service department. I did not appreciate the misleading information presented to try to get me to purchase brakes for my car. I was told by the service advisor that the brakes were " metal to metal" and were in danger of locking up if I chose to continue to drive it. I brought it to my mechanic and the rotors were untouched and in no way were the brake pads down to the metal. I have photos of the pads in question. These are bad business practices. I should be able to trust my dealership and not worry that I am being lied to.

I had an absolutely outstanding experience at Herb Chambers. Brendan, the General Manager, and Nick, my salesperson, went above and beyond at every step. Brendan made the negotiation process seamless by working with me via email and text, providing clear, transparent numbers and making everything incredibly easy. Nick was phenomenal with communication, touching base with me updates while waiting for the registration transfer. Peter in finance was equally excellent being efficient, knowledgeable and he made the dreaded paperwork process stress-free. Plus he shared his dog pictures! This all set this experience apart. I received a very fair amount for the equity in my lease trade in and an exceptional price on my new lease. This was hands-down one of the top car buying experiences I've had. I wouldn't hesitate to recommend them to anyone!

Fix some trim pieces that should have been repaired before I bought the car

I brought my car in for an oil change. The associate was helpful and service was prompt.

Positive experience