The work was done in a timely manner. I am disappointed that fixing my tire was not offered as an option, only to purchase a new tire. I am also very disappointed that a loaner car was not available for me. One of the prime reasons for my decision in upgrading to a Lexus was the use of a loaner. Had I not had a friend to drive me home the evening I dropped it off and a neighbor to bring me back the next day, I’m not sure what I would have done or how I would have gotten to work. I guess it is just not what I was expecting from Lexus.

Tom was very efficient contacting me about the needed repairs for my vehicle . He also had the repairs done in a timely manner. Great experience!

Service provider listen to my situation. Parasitic draw on battery. Tech traced it to an aftermarket remote starter and removed it solving the problem.

Great service .

Efficient. Thanks for the loaner

My Lexus was due for an oil change, with a tire rotation. Staff greeted me promptly upon arrival and directed me to the service advisor, Thomas McCafferty. He pleasantly went over the work order, answered any questions I had and directed me to the customer lounge area. Everything was clean , comfortable and met all my needs while I waited. Service techs worked fast and I was back on the road well before my estimated time!! A seamless experience, polished, with the customers needs first and foremost. Staff were all friendly and ready to help, a refreshing experience truly! My thanks also to the detailing crew as the car looked as nice as the day I purchased it! Bravo!!

Service was completed in a timely fashion & the vehicle was spanking after being washed.

Everything was good until I realized that my fuel door never was fixed but everything else was done

Talisa is wonderful

Extremely nice and pleasant