The service was good but an extremely long wait. I was expecting about an hour and a half but it took just under 3 hours. Happy I had a bagel and coffee.
Karyn
•
Feb 20, 2026
5.0/5
5.0/5
As usual, I had a pleasant experience at my service appointment. Ronni is very helpful and effective at communicating. The lounge area was comfortable and accommodating. It’s nice to have someone come over to offer a beverage or snack.
Vasco
•
Feb 11, 2026
5.0/5
5.0/5
Very good experience
Nancy
•
Feb 11, 2026
5.0/5
5.0/5
Melvin was very personable and showed real concern for my issue. Everyone at Lexus is always very helpful.
Sophy
•
Feb 9, 2026
5.0/5
5.0/5
Very professional service
Marie
•
Feb 8, 2026
5.0/5
5.0/5
Mark was very nice, explained the issue well. Thank You
Quang
•
Feb 8, 2026
5.0/5
5.0/5
I am very happy with my services
Joyce
•
Feb 7, 2026
5.0/5
5.0/5
Great check in service on a timely basis. Then I was greeted by the service rep Noah Stern. He is friendly, thorough and explained everything to the detail! After waiting for my car's oil change, etc., I had a cup of coffee and muffin upstairs in the waiting area. Everyone is very friendly and helpful.
Phyllis
•
Feb 6, 2026
4.0/5
4.0/5
Recall on my car was the reason for the visit. Surroundings are pleasant but it did take a long time to complete. Service department was very helpful in reinstalling my app which was not working after I had purchased a new phone.
The service was good but an extremely long wait. I was expecting about an hour and a half but it took just under 3 hours. Happy I had a bagel and coffee.
Karyn
•
Feb 20, 2026
5.0/5
5.0/5
As usual, I had a pleasant experience at my service appointment. Ronni is very helpful and effective at communicating. The lounge area was comfortable and accommodating. It’s nice to have someone come over to offer a beverage or snack.
Vasco
•
Feb 11, 2026
5.0/5
5.0/5
Very good experience
Nancy
•
Feb 11, 2026
5.0/5
5.0/5
Melvin was very personable and showed real concern for my issue. Everyone at Lexus is always very helpful.
Sophy
•
Feb 9, 2026
5.0/5
5.0/5
Very professional service
Marie
•
Feb 8, 2026
5.0/5
5.0/5
Mark was very nice, explained the issue well. Thank You
Quang
•
Feb 8, 2026
5.0/5
5.0/5
I am very happy with my services
Joyce
•
Feb 7, 2026
5.0/5
5.0/5
Great check in service on a timely basis. Then I was greeted by the service rep Noah Stern. He is friendly, thorough and explained everything to the detail! After waiting for my car's oil change, etc., I had a cup of coffee and muffin upstairs in the waiting area. Everyone is very friendly and helpful.
Phyllis
•
Feb 6, 2026
4.0/5
4.0/5
Recall on my car was the reason for the visit. Surroundings are pleasant but it did take a long time to complete. Service department was very helpful in reinstalling my app which was not working after I had purchased a new phone.