I am so disappointed in alll of it! The person I dealt with, Patrick, was absolute fine. It’s the process. It’s the talking to AI I find offensive. It’s the new way a report spits out three different levels and that’s how you know if something is ok , needs work down the road or immediate attention. Stop with all that and have real people talking to real people. I called three times and was put on hold listening to the same stuff about how I have reached her. Chambers blah, blah, blah. I waited about 5 minutes each time. What has happen to the wonderful service I rave to others about? I’m thinking of changing brands after soooo many years!

Excellent service

Unfriendly server at waiting room serving snacks and coffee.Incomplete job performed by maintenance technician, omitted to reset button because I did purchased my oil change in your shop. I need to go back to your place to reset button so “maintenance required soon” light will not show up I have to leave work early so inconvience.

Short wait time and thorough diagnostics. Customer service was excellent.

Monica has been great as always

As always your employees are the best from the time I drive in and directed to your service representative. Monica Paz took care of business and made sure of what service was to be done and followed up with new items that I wanted and what your mechanic had concerns with etc etc. I have been coming to Herb Chambers Lexus for over 10 years and will continue to do so as long as my 2013 Lexus RX keeps running smoothly

I have been a loyal customer for over 14 years and find Herb Chambers Lexus Frank Facio to be top notch. In every way they’re considerate they’re on time they do good work and the prices are fair. Thank you. Keep up the good work and you have me as a customer for life.

There was a delay, 2.5 hours when I was quoted 45 min -1.5 hours). Also, my car could not be washed. I understand that a compressor was down and caused a backlog.

Ronnie is fantastic! I recently moved to Connecticut, but drove to Massachusetts because of your outstanding service.

Mark is a great service manager