Greeted by Service Advisor in the Service Bay as soon as I got out of the car. Writing up Service Order was fast. Got a call when work was completed. Pick up was simple, fast and the bowl of apples at the Cashier Desk was great!

Very courteous staff, excellent customer support.

All went as expected.

This experience was excellent, the same as all the others of the past at Herb Chambers in Auburn.

Purchased a new car that was not on the lot. When the car arrived, it ended up being the wrong model. There was poor communication on keeping me updated on the status of the new cars arrival. I was always the one initiating the conversation.When the correct model arrived, it only had one key fab. The key fob was replaced a week later, but both of these situations required me to go back to the deal twice unnecessarily. It easily was a waste of four hours of my time which could have been avoided.As courtesy, you should have thrown in an extra service for the two errors at minimum.

Regular 5 k maintenance

The person who greeted us was pleasant and helpful

Very friendly very customer service very knowledgeable about the product that we were selling very hospitable very friendly very welcoming . As well as not pressured into buying things that you don't need.

I had a 3:30 appointment for a tire rotation and oil change. I arrived half an hour early. It took 2.5 hours. I don't think my tires were rotated and my low tire pressure light is still on. I was charged for the tire rotation.

just an oil chage