Luis was very helpful!

I want to thank Service Advisor Luis Prada for getting me on the road so quickly. He was there when I dropped off my Ascent at 6:30 pm. He had a loaner available, and he called me the next morning to let me know the inspection results. My car was ready by 10:00, and was able make our 12 hour drive home to Birmingham. Thank you Luis at Herb Gordon Subaru!

Luis Prada provided me excellent service and was very knowledgeable and understanding of the issues with older cars like mine.

Great customer service. The staff is amazing.

Satisfied

Silver Spring Suburu is always a pleasure to visit. My service manager, Luis Prada, is an absolute delight.

The service team was very pleasant and efficient. This was my first time having my new vehicle serviced and I was impressed with the team at Herb Gordon Subaru. They are extremely customer-service oriented.

Thank you for taking such good care of me and my car!

Luis was my service rep and did an amazing job - he even had some recommendations on how to deal with a scratch in the paint that he noticed. Overall, great experience and he kept me updated throughout the day.

Got there early and seen on time. I was glade I got there when I did for an early appointment I was the second to arrive. They were busy. So many people to arrive after. I was given a time to expect vehicle ready and it was ready on time. I like the read out online as well as paper copy .