I want to thank Service Advisor Luis Prada for getting me on the road so quickly. He was there when I dropped off my Ascent at 6:30 pm. He had a loaner available, and he called me the next morning to let me know the inspection results. My car was ready by 10:00, and was able make our 12 hour drive home to Birmingham. Thank you Luis at Herb Gordon Subaru!
Verified User
•
Nov 18, 2023
5.0/5
5.0/5
Luis Prada provided me excellent service and was very knowledgeable and understanding of the issues with older cars like mine.
Verified User
•
Nov 18, 2023
5.0/5
5.0/5
Great customer service. The staff is amazing.
Verified User
•
Nov 18, 2023
5.0/5
5.0/5
Satisfied
Verified User
•
Nov 9, 2023
5.0/5
5.0/5
Silver Spring Suburu is always a pleasure to visit. My service manager, Luis Prada, is an absolute delight.
Verified User
•
Nov 7, 2023
5.0/5
5.0/5
The service team was very pleasant and efficient. This was my first time having my new vehicle serviced and I was impressed with the team at Herb Gordon Subaru. They are extremely customer-service oriented.
Verified User
•
Nov 7, 2023
5.0/5
5.0/5
Thank you for taking such good care of me and my car!
Verified User
•
Nov 5, 2023
5.0/5
5.0/5
Luis was my service rep and did an amazing job - he even had some recommendations on how to deal with a scratch in the paint that he noticed. Overall, great experience and he kept me updated throughout the day.
Verified User
•
Nov 4, 2023
5.0/5
5.0/5
Got there early and seen on time. I was glade I got there when I did for an early appointment I was the second to arrive. They were busy. So many people to arrive after. I was given a time to expect vehicle ready and it was ready on time. I like the read out online as well as paper copy .
I want to thank Service Advisor Luis Prada for getting me on the road so quickly. He was there when I dropped off my Ascent at 6:30 pm. He had a loaner available, and he called me the next morning to let me know the inspection results. My car was ready by 10:00, and was able make our 12 hour drive home to Birmingham. Thank you Luis at Herb Gordon Subaru!
Verified User
•
Nov 18, 2023
5.0/5
5.0/5
Luis Prada provided me excellent service and was very knowledgeable and understanding of the issues with older cars like mine.
Verified User
•
Nov 18, 2023
5.0/5
5.0/5
Great customer service. The staff is amazing.
Verified User
•
Nov 18, 2023
5.0/5
5.0/5
Satisfied
Verified User
•
Nov 9, 2023
5.0/5
5.0/5
Silver Spring Suburu is always a pleasure to visit. My service manager, Luis Prada, is an absolute delight.
Verified User
•
Nov 7, 2023
5.0/5
5.0/5
The service team was very pleasant and efficient. This was my first time having my new vehicle serviced and I was impressed with the team at Herb Gordon Subaru. They are extremely customer-service oriented.
Verified User
•
Nov 7, 2023
5.0/5
5.0/5
Thank you for taking such good care of me and my car!
Verified User
•
Nov 5, 2023
5.0/5
5.0/5
Luis was my service rep and did an amazing job - he even had some recommendations on how to deal with a scratch in the paint that he noticed. Overall, great experience and he kept me updated throughout the day.
Verified User
•
Nov 4, 2023
5.0/5
5.0/5
Got there early and seen on time. I was glade I got there when I did for an early appointment I was the second to arrive. They were busy. So many people to arrive after. I was given a time to expect vehicle ready and it was ready on time. I like the read out online as well as paper copy .