The service the building provides has been declining in quality. The 2nd elevator has been broken for a while, in the gym both the air conditioner and the excericse requipment are broken often and take a while to repair, including the gym equipment. The carpet in the halls is worn down, has holes, and the edges curl up. The packages are a total mess right now. And the maintenance is the worst. They enter the apartment when I specifically ask them not to; they don't fix things in any long-lasting way, but just patch things up for a short time and lecture me on using the equipment every single time. And the most important thing is that now every maintenance ticket takes over a week to get any response, and even then I have to escalate to management to get any response. There is nothing luxurious about the building except for the pool, and that is only for a few months a year. The amenities are utterly useless. The room downstairs cannot be used for work because the internet is very slow, too slow for a video call, and it has no door, so it's noisy, and it has no proper work desks. It's not great for kids either. So it ultimately cannot be used by anyone. I could keep going.

We had to wait a day and a half for service, the dryer seems to be working but the dishwasher is still flooding with water so on a busy weekend with family in town we have no dishwasher. North technicians fault, he said we need a new dishwasher for sure.

Worst experience

Fernando was great!