My experience with Heritage Subaru Catonsville was excellent today. I will be going on a trip and wanted my car serviced. I now feel that all will go well on that trip. From the Service Advisor (who was excellent) to the Manager that took me to my car, I felt Heritage Subaru cared about both my car and me.

Excellent service

Heritage Subaru and the service consultant, LaJuan, handle the service on my 2016 Subaru in the middle of the "stay at home" order and did in a professional and courteous manner. LaJuan took the time to explain all of the services needed and allowed me the freedom to pick the services I needed immediately. Ultimately, I got all the services, since the car was already at their shop. The car was ready for pickup, as promised, and was delivered "washed and ready to go". Thanks, LaJuan!

Excellent customer service by LaJuan ROBINSON always look forward to seeing her when I come in, very professional and compassionate to customers.

Thank you!

LeJuan (service rep) was wonderful in her assistance including professionalism and friendliness. Plus the service was completed in a timely manner.

Excellent service as usual! I was taken promptly at my appointment time. The wait was minimal for a routine maintenance appointment. My technician was friendly and knowledgeable. My car was returned clean and there were no unexpected costs. Truly a great place to purchase a car and go for routine maintenance!

This is the second visit I had in about 1 week . Of course, there were 2 separate issues. This time again, LeJuan took good care of me, as usual. I can’t tell you how much I value her opinion. She exceeds my expectation. I trust her completely.

My Service Advisor, Lejuan Robinson provided absolutely excellent customer service. Check in was quick and the service itself, which was extensive, did not take as long as expected. She also found that some of the service was covered under warranty which helped to reduce my costs. From start to finish without a hitch and Lejuan makes sure the job is done to the customer's expectations and that the job is done right. Bravo!!!

Ms. Robinson was very helpful in easing my personal problem.. I had a unscheduled trip and Ms. R. provided assistance that allowed me to go and take care of my business. Heritage I'm sure your company will miss her while she is on leave. Ms. R. is an asset to your company and we customers will be glad when she returns. She is very business like and caring to her customers, especially seniors like me. I'm happy to let her know I appreciate her professionalism.