They didn't inform me about the elevator reservation process in advance, which resulted in the freight elevator being unavailable on the day I moved in, but they also wouldn't let me use the passenger elevator. And then the resident who had originally booked the freight elevator for that day agreed to use it with me together, which allowed me to complete the move.

Told me I was "wasting his fucking time" and slammed the door on the way out scaring my daughter. Totally ridiculous interaction.

Guy came quickly, was polite and professional, fixed the problem in 5 minutes.I couldn’t be happier.Thanks for all you do.