The company initially canceled my request because they said they called and left a message with no answer, but I never got a voicemail. Homeserve customer support helped me re-open the request, I called the company directly, and all was good after that. The employee who came to my house was efficient and friendly, and gave me tips to help avoid a blocked drain in the future.

The person that can out to check the epose wire was professional and took are of it in less than 20 minutes.

Excellent service!

Great and timely response and job well done.

N/A

Very satisfied.

Done correctly the first time, much appreciated.

Home Serve was easy to reach and sent a contractor over immediately. I was very pleased with the service we received.

Home serve technicians did an excellent job. They were professional, knowledgeable and friendly. We received excellent service and dispatch was very quick.

I had a follow up issue from a previous problem. The company dispatched said they had previously determined the issue to be with the town lines. This was not communicated to me or the town. While it turned out the problem was with the town line, a HS supervisor said I was on my own for any expenses if that hadn’t been the case. The company dispatched originally, while accurately determining the issue failed to follow up as promised and left me with an unresolved sewer problem. Being told by the HS rep I was screwed if the problem was not with the town has left me uneasy. Poor follow up on the initial problem by the plumber and a horrible customer service response by HS. Fortunately the issue was resolved.