The company that home serve sent was excellent, professional and very good service

Maintenance Technician called and mentioned he will be arriving in 45 minutes and never did.

It was simple I just called and reported the issue and got a call from the company and they came and fixed it quickly. I appreciate that thanks Jim Wilson

We are highly satisfied with your service in our time of need. Our air conditioning was blowing warm air one afternoon. I called the HomeServe number and got an all-automated response system that asked me to describe the problem. The automatic voice said that since it was past 4:00 pm, I would get a call back the next day. I was in despair, believing we'd be stuck without A/C for days. But within an hour I got a call from Cropp Metcalff, and a real person said we'd get a call from the repairmen tomorrow morning! Sure enough, they called at 8:10 in the morning, saying that they were on the way. The two repairmen who arrived were very courteous and friendly (even our dog liked them), and they had the air conditioning fixed and running around 10:00 in the morning, before the day's heat had set in. From first call to problem solved was about 16 hours! We love you all!.

]i only gave a four star because the vendor show up very late outside his range because of the job before me. The communication needs to improve between customer and vendor on arrival time.

100% ok

Services was Excellent!

After finally getting a plumber that would do the work it went great. The first plumber I would drop from the program. They didn't even bother to come out and look at my issue.

Great

The plumber sent was prompt and professional, and identify the issue and cause of the issue immediately best of all he was able to use a simple fix that saved both time and resources. The service is much appreciated.