HomeServe
ABOUT US
At HomeServe USA, our mission is simple: To free our customers from the worry and inconvenience of home emergency repairs. And since 2003 we’ve been doing just that. We provide homeowners across the country with affordable home emergency repair plans that offer protection from the high cost of repair bills and provide help for home emergency repairs, all with just one phone call.
9,015 Verified Reviews
Neena
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Oct 19, 2023
The technician came in within hours of reporting the problem. Took care of the issue next day.
Cathy
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Oct 19, 2023
I appreciate the services that you provide. I couldn't imagine not having you protect my home. The tech called and set up what I needed. He was out the very next morning and had my AC fixed within an hr.
Anthony
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Oct 18, 2023
Handle the problem effectively and fast
Catherine
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Oct 18, 2023
Unfortunately this is the second time we had to call but the service was prompt and job completed well. I would recommend this coverage to anyone who ownes anolder home.
Nancy
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Oct 18, 2023
Plumber you sent was excellent. Responded quickly
Chris
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Oct 17, 2023
Great service.
Laurie
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Oct 17, 2023
Called two days in a row now and still we have not received a call from a technician to let is k iw when they will be able to fix our heater. We have been without heat for two days and the outside temos are in the low 50s and will be in the low 40s tonight.
E
•
Oct 17, 2023
Workers were professional
Doug
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Oct 17, 2023
This rating has nothing to do with our contractors---I would give the contractors that came to our house 5 STARS! This 2-Star rating is for the HomeServe company itself. First of all, it took about 5+ days for your company to "find" someone to come--which left us unable to do laundry or dishes. It also took 3 calls from my husband! There was no communication or updates from your company unless WE called!!! The other reason this is a 2-star is because your company sent workers from over 100 miles away to do this job, rather than contacting someone locally. It makes us wonder why no local contractors will work for you--and it makes us wonder why we even have coverage with Homeserve because it feels like we don't really have coverage. This also means that you probably paid 3 times the cost for this small fix! We don't think that is a good (wise) business model. We felt terrible for the contractors that came, as they had to come and "take pictures, submit to Homeserve and wait around town for over 2 hours for approval to actually do the work!!" They traveled so far just to come and waste the time. Also, I am sure that HomeServe was charged for ALL of this time and travel--it just doesn't even make practical sense. I probably would give HomeServe a 1-star rating.
Keith
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Oct 17, 2023
The plumber that responded was courteous and thorough.