Very good

The technician was absolutely amazing He fixed the problem in no time was very very professional and knowledgeable.

The call in was easy!! The contractor was very professional.

Matt was enthusiastic and an excellent worker. I could not have asked for better assistance. So glad that I opted in for HomeServe!

Due to some misunderstandings on my part and some on the part of Home Serve, I feel that Home Serve did not reimburse me for repairs to the fullest extent of the Service Agreement. What I did receive was about half of what I had anticipated. Had I not persisted, I believe that no reimbursement would have been forthcoming.

I have two tickets opened. One for Appliances. The gentleman came after a week. Then it’s been another week since he came. I haven’t heard from him or Home Serve. I have no idea the status of that one.The second one is for a plumber. You guys sent out a company that does not deal with tankless water heaters. That was appointment number one. You guys recommended a second company that after multiple phone calls never came out. He recommended a third company that has stood me up twice. They sent me a survey today asking me how I felt about the work. They never did the work!

this is my second message, the tech did an excellent work, took care of the problem and explained me the failure, he was very polite and helpful.

Technicians were efficient, courteous and resolved the issue.

Although you did a satisfactory job on my sewer line. Ty. You did a terrible job on my leak in the basement sending 5 and 6 different plumbers here to no avail. The 1st two didn’t even turn the water on in my 2nd bathroom, which is where the leak was coming from. I am sure they collected $255.00 fora service call saying complete. The 3rd plumber submitted a estimate which he said u turned down and sure he also got x amount of dollars for coming here. Last Sunday you sent roto rooter here who got. @ 800 with permission to tear down the walls and tile in my bathroom,he did find the leak and submitted a; estimate of $8500.00 which I thought was outrageous. I therefore called my regular plumber to get a 2nd opinion he stated he would replace the 9. Ftpipein the wall and the pipe leaking in the basement for. $2,000. I told your people if I got to do this would you. Reimburse me that money I was told NO even though it was 6500 lower than roto router after waiting and all the different plumber. For over almost a month and a half I was so disgusted with the handling of my problem I canceled my account.heis calling me to come this week to make the repairs, then have to hire carpenter to repair wall and tiles. Your representative said if I submitted the bill to you I still had$1500. To my credit that all those. Plumberswho did nothing didn’t get yet, that. You wld send to me. If this is true I may sign back up. Marie LeMoine

Service was quick and easy. The company that came out to the house was very efficient and performed the service in a timely manner.