I am happy with the work done. It was taken care of quickly.

Every claim should take very seriously

The Claim process was quick and easy .The technician was out the next day and he was able to do the repair right away.

Professional and reliable they cleaned up after themselves

He gives the wrong diagnoster on my tiolet all it was some stuck under flapper I CALL someone else took a look at less than 5 minutes they removed THE DIRTNOW IT work fine

CS agent was very professional and service was scheduled promptly. Technician resolved issue.

Juan was very communicative throughtout. Wxcellent!

The electrician was great. He explain what was broken and what he was to do to repair. Would not want anyone else working in my house.

From our initial call on Saturday afternoon to the repair the following day the service was excellent. Scheduler contacted us within 30 minutes of my initial report. Email communication was spot on and timely. The gentlemen that came were very friendly, professional and answered all our questions with professionalism, even though they probably answer the same questions on every job. We could not be happier with the Home Serve processes. We felt very taken care of.

This was the first time I had to request assistance from HomeServe. Coverage is on a single family rental home adjacent to our summer home. I received a telephone call from my tenant last Thursday that his wife had smelled gas and that they had contacted SEMCO. A Semco technician checked the house and advised that there was a gas leak of unknown origin. Gas was turned off and tenant was advised to contact a service company. I immediately called Home Serve for assistance. I provided direction that contact needed to be made with my tenant ASAP and contact information was provided to Home Serve. No contact was made. I had to call again and request service. On Friday, tenant advised that they called HomeServe for status and was informed that Home Serve was having difficulty finding a service agent in the residence area. Saturday morning, still no contact. Later Saturday morning, tenant called me to advise HomeServe called them and advised repair tech would be there within 2 hours. One hour later I received a call from HomeServe advising me that no tech were available and that there would be no service call until Monday. I advised HomeServe rep that my tenant had received a phone call advising that a service tech would be there within 2 hours. I also advised that contact was to be made directly with the tenant. He was unaware of the appointment and contact direction. A Tech rep did arrive at the house that morning along with the same SEMCO service technician. After checking the house they determined that here was no gas leak and that the odor previously detected may have been sewer gas. The house had been unoccupied for about 2 months although cleaning and handymen had been in for cleanup and minor repairs. Gas was turned back on. Tenant was advised to flush bleach in all drains. The property is on a septic service and the use of bleach defeats the process in a septic system. I am not happy with the response and lack of communication between HomeServe representatives. I have not received any additional reports from the Tenant indicating gas odors.