HomeServe
4.6/5
4.6 /5
9,015 Verified Reviews
45 Glover Ave, 6th Floor, Norwalk, CT 06851, US
(855) 336-2465
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ABOUT US
At HomeServe USA, our mission is simple: To free our customers from the worry and inconvenience of home emergency repairs. And since 2003 we’ve been doing just that. We provide homeowners across the country with affordable home emergency repair plans that offer protection from the high cost of repair bills and provide help for home emergency repairs, all with just one phone call.
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9,015 Verified Reviews
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5.0/5
5.0 /5
always great service
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5.0/5
5.0 /5
The representative was so excellent understanding and patient with me I was very happy
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1.0/5
1.0 /5
American Home shield was recommended by a technician. It started with decent customer service as the web portal and automation is well designed and the wait times on the phone are decent. I had 2 very simple service requests. Both claims were frustrating and led to many phone calls and one was never resolved.Unresolved: My very high end Viking stovetop failed, I was quoted 4 months for the stovetop to be removed and sent in for repair. After several calls, ASG was convinced the repair time was unacceptable to be without a stovetop. AHS offered a cash out of less than $500, but I did not put up a fight and agreed to replace the stovetop. AHS was also supposed to install the new stovetop and remove the old one. After several unreturned calls, AHS was unable to locate a contractor, so I had it installed at my own expense. I asked to be reimbursed for the installation and was promised MANY times to get a call back within 48 hours. I never received a call back, not one. After several weeks, and many calls NO ONE FOLLOWED UP. I called to cancel and they charged me over $100 to cancel.
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5.0/5
5.0 /5
Technicians were prompt, efficient, and through. Took care of my problem. Very good.
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5.0/5
5.0 /5
Drainrx top notch
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5.0/5
5.0 /5
It was a quick response and the company that was sent out did an excellent job!
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5.0/5
5.0 /5
Very pleased with the promptness and efficient service provided.
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5.0/5
5.0 /5
I called and they sent the repairmen right away.
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1.0/5
1.0 /5
Folson and Sons out of Spearfish got our call as it was busy, which is fine. Came out once thought they fixed it, they didn’t. Came out again to find we needed to purchase a new unit, ok, somehow they “forgot” to call us when it came in and when I called, they shockingly were going to come the following day-no notice-no time frame.Installed new unit, set thermostat at 67* my house was 89*, when husband called to tell them, his response was “that sucks”, came out again and now apparently the motor blew in our furnace.So, they put that in on Sept 15th, guess what? STILL NOT WORKING!WE HAVE GONE THE ENTIRE SUMMER WITHOUT CENTRAL AIR CONDITIONING!Now we are back on their schedule.This is really not fair to us!
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4.0/5
4.0 /5
I was happy with Home Serve. TheContractor did a good job, but thought he could have responded quicker.