Wonderful response from both the Homeserve and the contractor teams

The individual sent out was very knowledgeable, professional, and attentive to what was being done.

Read was the best tech ever! He was polite and respectful. He found our problem and showed us what was going on and got right to work! If we need service again I want Reed to be our technician!!!

HomeServe tried and were unable to locate someone in their network that could do the job immediately which we needed since we had a major water leak resulting in a $969.00 water bill which normally is $46.00. We however were able to find someone that could do the job immediately that was not in your network and were prepared to just pay for it ourselves but much to my surprise HomeServe was very understanding and accommodating. The gentleman I spoke with told me under the circumstances we could apply for reimbursement and sent me information for reimbursement. I sent in the info and received confirmation promptly the next day that our request had been approved and they were issuing us a check. My past experiences with HomeServe were not so good and we honestly were ready to cancel our service but this was the most positive experience that I have had with HomeServe and changed our minds. Keep up the good work and you will definitely keep us as customers. I think customers should always be allowed the option of using someone that can do repairs sooner if someone in your network can't be there as quickly. I will offer one suggestion. The gentleman that did our repairs suggested we take pictures of the water leak repair before he covered up everything and completed the job. No one from HomeServe told me I would need to send pictures . They only told me I would need to send an invoice. The next day when I received a form to fill out for reimbursement it asked for photos which I would not have had if the repairman had not suggested it to me.

Easy to contact and report a problem. Fast response and great service.

I appreciate you scheduling a professional service tech right away and getting my furnace issue resolved the following day! Thanks, Homeserve!

Kevin is a professional.

We needed an electrician and at first, your "'dispatcher" gave us a company that could not come for a week or more. That was not acceptable but on the second try, she got a company to come the same day and promptly fix the problem.

So I called Homeserve last week as I had a plumbing problem .They sent a plumber over to access the situation,he took pictures,etc.and sent all the information to the company.They are not in agreement over the cost of the repair and in the meantime I am the one suffering.I have called three times to get this resolved but they keep telling me it"s under review.I have had a contract for years and am using it for the first time ,what"s the problem?I am entitled to 2 swrvice calls per year up to$2,500 per repair,honor your contract please. I"m 83 years old and have to clean up my basement where the leak is daily,it"s unhealthy & unsafe,get your act together & resolve this problem,ty.

Fixed it in 3 hours total from call to complete ✅ Amazing