The dispatcher did not provide the technician with the correct information as to where the problem was. The technician did not understand or speak English clearly so it was hard to communicate.

The technictfrmcatte dis a great job and the service call went well

Calling HomeServe to schedule an appointment is really easy, and they seem to be in contract with some great companies.

excellent sunday service on a scale of one to ten with ten being the best i rate your group a twelve

efficient and fast!

Waaaaay better than my last experience with Homeserve. Service was prompt, guy was helpful and fixed the problem quickly and effectively.

I needed my dryer repaired and no repair person could come fix it. I had to find a repair man myself and send in reimbursement paperwork. Haven't heard if I'm receiving a reimbursement or not. Not very happy with this so far .

Very knowledgeable. Was able to address and resolve our issue with ease.

Very thankful that service rep gave me hope that my problem should be looked into. Looking forward to doing business with this company.

First of all, it was hard trying to find a way to contact HomeServe without digging out the policy. The repairman was four hours late, which ended up ruining an entire Saturday. When he arrived, he did not inspect the units, only stated that the inside unit coil needed to be replaced. He then proceeded to add several pounds of coolant that we had to pay for out of pocket. By the next day, the a/c was not blowing cool air again. We had no choice but to call a more reputable repair company, who found the coolant leak in the outside unit, which is being replaced today. Using HomeServe actually cost us more money than it should, and we will be canceling *all* of our HomeServe policies because of this incident.