I had a very poor experience. Re. my sewer drainage problem, I was told that I was first supposed to locate the sewer clean out. I obtained the drawling for the sewer clean out from the city. That was not sufficient for the contractor you had sent. I talked to your representative and I was told that unless I actually find the location, then only your services will be provided. Expenses occur mainly in the search of the location. If I incur all those expenses, what is the use of your services? Very dissatisfied.

HomeServe and CroppMetcalf provided excellent and timely service. I have no complaints.

Called for water line repair. The first crew that came out said we did not have a water line leak. Water was still gathering in spot in yard so we called and a another group Hers and His Plumbing came out and they went the extra mile to find out where the water was coming from. They found it and repaired it. Area that had been wet has been dry since Hers and His Plumbing repaired it. Now I am trying to get a copy of the invoice as proof of service to send to water company so I can get an adjustment. This is taking some time. Homeserve should provide it instead of me having to track it down.

Response time was excellent. Mike the technician was pleasant and went right to work. I was truly impressed with Home Serve.

She was very nice and pleasant to deal with

I had a leak in the front yard, didn't know where it was coming from. Michael arrived and said it was from my irrigation system. He explained this was not covered in the policy, but did shut the water off. He was professional and polite and more than helpful to me.

I feel I was ripped off,I paid almost $300.00 to fix my dishwasher and i shouldnt have,I have a service appliance contract.Besides i am still waiting to have my refrigerator fixed and the $100.00 for food spoilage.

The technician was professional and arrived in a timely manner. Actually, he came before my Actually appointment date due to an opening. I really appreciate them.

The plumber left without saying anything.

The claim process is very smooth. I don’t have to pay and the technician is very professional. The technician makes everything easy for me. Definitely refer to my friends and family.