Prompt service. Handled issues well. I wish technician would have done a better job of cleaning up for the bathroom cleanout.

serrvice person was very professional, knowledgeable and courteous. He know whatneeded to be done and proceeded accordingly. Very satisfied with contractor who alsoarrived promptly,

We are very happy with the service we received.

Home Serv and Mooney’s HVAC were awesome! Very professional and prompt. Thank you.

Nick and Mark were very friendly and solved the backup problem with the sewage line in my garage. Two points to consider though......1. Mark left the cover off the outdoor sewage pipe. Debris could've gotten in there causing more problems. Just a heads up for the next customer.2. A bigger point of contention is that my son and I both agreed that a camera scoping should have been a part of the repair. This would alert the customer of possible future problems. I am still wondering what the condition of the pipe is!! Could they possibly come back to do this and complete the repair call???

I called home serve at 7am my hot water tank was installed by 1 pm. Now that’s excellent service. The agent was very nice and was right on it. The plumbing company was very nice and was right on time.

He called and said what time he would be here and he was here at the time he said . He explain what he was doingand solved the problem. Thank you

Called HomeServe on Saturday February 5, 2022. The customer service rep, who is NOT a plumber, tried to tell me that I had no insurance coverage for a "broken toilet" (I have external sewage coverage, NOT internal line coverage); I had to INSIST on a plumber coming out as I thought it was a sewage line problem as I am familiar with that problem and have had it fixed before. A plumber from Frasica came out on Sunday Feb 6, 2022; he gave a cursory look down the outside sewage access; he didn't think it was a sewage line problem, but an internal plumbing problem. He LEFT without fixing anything, although I was willing to pay his company for their repair, saying his "boss" only authorizes repairs for customers who have insurance coverage. On Monday Feb 7, 2022 I phoned GD Plumbing on my own (also a contracted plumber for HomeServe), thinking it was an internal plumbing problem based on what Frasica told me. GD Plumbing was swamped with sewer line repairs, so had to delay coming out until Feb 10, 2022. GD Plumbing diagnosed a SEWER LINE problem, as I'd originally thought. I called HomeServe again and they authorized GD plumbing to fix the problem. GD plumbing is EXCELLENT, by the way, and cleared the external sewer line. GD Plumbing's excellent service is the only reason I've given HomeServe a 3-star rating; otherwise I'd have given it a one-star poor rating. HomeServe customer service reps, who are NOT plumbers, should quit trying to act like one. It is NOT their job to diagnose plumbing problems and try and discourage customers from getting the assistance they need. And I would not recommend anyone using FRASICA. Again, GD plumbing is excellent. I do appreciate HomeServe paying for the repair. In the meantime, I had to go 5 days with a backed up sewer line because of miss-diagnosis by Frasica. And what ever happened to 24/7 emergency service? If your contracted plumbers are all too busy to come out on 24/7 basis, then HomeServe needs to get more contracted plumbers to pull from.

This service was provided promptly by a friendly and polite service man who seemed to know what he was doing. After he was done, the problem was completely corrected.

Excellent