HomeServe USA
4.8 /5
1,470 Verified Reviews
601 Merritt 7
| Norwalk CT 06851
(855) 336-2465
ABOUT US
At HomeServe USA, our mission is simple: To free our customers from the worry and inconvenience of home emergency repairs. And since 2003 we’ve been doing just that. We provide homeowners across the country with affordable home emergency repair plans that offer protection from the high cost of repair bills and provide help for home emergency repairs, all with just one phone call.
1,470 Verified Reviews
1.0 /5
i called customer service on 6/16/2018 because i had issue with bathtub drain leaking into my basement i was told that bolons plumbing was the contractor for my area & that customer service contacted them by email my info & assured me bolons would contact me monday they never did contact me & i tried contacting bolons by phone at 1:40pm on tuesday i got answering machine left my name phone number & that i was a home serve customer & was told to call bolons if they did not call me again no response i recontacted home serve on wednesday again they contacted bolons while i was on hold they said bolons was leaving message for the plumber to contact me again & that i was was scheduled for appointment on thursday no responsethursday i called bolons & questioned what was going on i was informed that plumber had me on schedule for today & the woman at bolons said she didn't make that statement & he's awful busy & i was told that & i should get another one of home serve contractors to which i told her that they are the only one in my area & they have a very very poor business then i recontacted home serve told them what i thought of bolons attitude & nonservice & wanted to file a formal complaint she told me theres no form for complaints in her department & gave me email address also she said i could do 3rd party to do the service & mailing me the forms to fill out i find it hard to believe that you contract such incompetent contractors i was also told that theres no plumbers in my area thats upto date on their licence i in turn contacted 3 just for my own acknowledgement & all 3 are actively upto date & are very proffessional & reliable

3.0 /5
The first Co. Sent a Methhead or races individual here to my home without a flashlight never touched nothing but two screws and said it was fine to him when I used my cell phone to look under the sink seeing a half a pot of water which had dripped within 2 hours and turn the water on and immediately the water started dripping rapidly from the tubing I've been immediately rushed with my cane in hand and called him back in to show him and he showed his self by body language that he did not want to come in my home my home was not dirty or unclean and the cabinet was not loaded full of water which he left later on first he claimed he had to get the job approved before coming back into my home then I got on the phone to call home serve then he rushed me to get off of the phone with Home serve and said I got it I got it it's approved then he proceeded to come in and I was as I was explaining to him what was going on he sound like he was not listening to anything I was saying he was talking over me and a very fast speed he then turnt are main valve water off he went and got a tube out of the van threw it at the bottom of the cabinet in went out the door and left in his Van. never explaining the reason why at the time we had several family members half an hour later after family members had left to go see other relatives in the area there was a knock at my door and Lord and behold 5 squad cars were in front of my home saying that there was a call from a neighbor stating

5.0 /5

1.0 /5
It took almost a week without any response. I had to call every time to find out anything even though your company kept telling me I would hear from someone in 3 hours NEVER. I would call back and same thing kept being told to me.

5.0 /5

2.0 /5
Homeserve took over Dominion Services, this year we needed some Freon added to our air conditioner Homeserve doesn’t cover, go figure?.?.? Dominion Products covered two years ago. Once again consumer suffers bait and switch.

5.0 /5
got a man out right way, was very pleased

5.0 /5

5.0 /5
Manny, from Sun City Plumbing showed up on time. He was coureous and professional. He did an excellent job. Homeserv contracted with a very good company, to take care of our plumbing problem.

5.0 /5
I called about a partially blocked sewer line. Plumber came within 1 hour; cleared the line and made recommendations for a product to remove tree roots from the line. Excellent.