HomeServe USA
4.8/5
4.8 /5
8,002 Verified Reviews
601 Merritt 7
| Norwalk CT 06851
(855) 336-2465
ABOUT US
At HomeServe USA, our mission is simple: To free our customers from the worry and inconvenience of home emergency repairs. And since 2003 we’ve been doing just that. We provide homeowners across the country with affordable home emergency repair plans that offer protection from the high cost of repair bills and provide help for home emergency repairs, all with just one phone call.
8,002 Verified Reviews
5.0/5
5.0 /5
Excellent

5.0/5
5.0 /5
Contractor was on time, efficient, courteous, and made sure we were satisfied.

5.0/5
5.0 /5
Will, with Basin Plumbing responded quickly and was very courteous and very professional in repairing the water line. He also left the disturbed area in a very neat condition.

Verified User
Jul 30, 2020
5.0/5
5.0 /5
The repairman was friendly and quickly took care of the problem. Also the two people who answered my calls to Homeserve were friendly and helpful in getting the problem taken care of.

5.0/5
5.0 /5
Prompt, efficient, will use for plumbing needs

3.0/5
3.0 /5
Service was completed, but in the middle of the repairs, we went for 3 days mopping water while no work was performed. Seems there was conflict between HomeServe and the contractor and we were left mopping. Also multiple holes were cut in our walls trying to find pipes and we are left to have all that repaired at our expense.

3.0/5
3.0 /5
I thought I was covered on my hot water heater. Come to find out, they only covered 57% of the cost of my replacement. I have a water heater with the power exhaust. They only cover the cost of a traditional chimney vented water heater for $870. I had to pay and additional $550 out of pocket. So I have been paying for this insurance since 2015 so I basically paid for the water heater myself. Bad Bad Bad. Unless you know your water heater is going to die very soon, I would not invest in this coverage.

5.0/5
5.0 /5
Great experience so far. I was able to get someone out same day to replace my water heater due to the extra mile my customer service agent went to. Initially was offered next day, but thankfully later they were able to find someone for same day. Crew was professional, nice and cleaned up.

5.0/5
5.0 /5
Showed up very quick..awesome co.

5.0/5
5.0 /5
Considering how the day started with standing water in our front yard.... Our experience with HomeServe proved that purchasing our plan was the right thing to do and that the folks at HomeServe do care about their clients. Not only that; but the 'contractor' they sent out - was very professional and knew his job. Plus, he was pleasant considering it was a Sunday call, the temperature in Phoenix was over 105 and the leak was not in the shade. Thank you HomeServe, you turned a bad day into a better day.