Everything was fine

Wonderful and quick! Service tech was awesome!

Everyone was informative and efficient

Fantastic customer service!

Nice and polite

It was great. I've worked with Brandon Carter before and he's always been courteous and professional. I appreciate the work done by technician, Jacob Cook. Excellent!

10 out of 10

Very thorough and completed before specified time.

Brandon went above and beyond taking care of me in what could've been a really bad situation. I brought my vehicle in for a diagnostic appointment, and was told it could be a few days before we'd have an answer. I made arrangements to borrow a family member's car, but when the code came back as a need for a service that had been done not too long ago, they needed to get further guidance from Honda. I had to return my grandmother's vehicle because they needed it for a trip, and I was going to be left in a very tough situation. Brandon took the initiative to go ahead and arrange for me to have a loaner vehicle until they could get proper guidance on how to proceed with my car, and complete the recommended repairs. He was also able to complete a recall that had been issued for my Pilot, and bring awareness to the poor state of my rear brakes; allowing me to get all those issues addressed in one visit. Pickup of the loaner, and pickup of my vehicle when it was ready, was met with a sense of urgency that I appreciated greatly due to my tight schedule with work and my daughter's summer schedule. I would 10 out of 10 recommend Hare service department, and Brandon will always be my go to guy with customer service like that!

She was very helpful and answered all my questions. She did a great job!