had several bmw cars of various models and always been very happy with them

I AM INDEED MOST IMPRESSED WITH HOW ACCOMODATNG BMW ARE; SEVERAL OPTIONS ARE OFFERED:Drop and leave drop and wait replacement car shuttle to station.Whilst choosing to wait the hospitality is also superb.P.s I was impressed by my greeting by name (matched to number plate) by a member of staff in the car park.My only reservation is the time it takes to book the car in for a service.

Excellent products and customer service.

Great cars good service friendly customer service

The whole purchase experience at Chelmsford BMW

Lauren is always incredibly helpful and organised

The sales representative (Sean Costello at Cooper Chelmsford) bent over backwards to help us in our search for a car and for delivering it to our strict schedule needs.

My experience of buying 2 new cars in the last 3 years was first class on the buying side but distinctly second class on the service side. Cooper appears to be a well run dealership but one of the fundamental customer service requirements of calling people back seems sadly lacking.

The service adviser Shaun was very professional and help with the availability of the correct courtesy car for the day.

I feel like I'm always kept up to date and the communication is very good