They are friendly, helpful, knowledgeable and user friendly.
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
Service was as expected
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
I have found the staff very helpful and professional. Lisa has been there a long time and has always looked after me very well. This was the first time I think I have used Stratstone as it was under H.A Fox. Now as I bought my car with the help of Luke who looked after the sale I have continued to used the company.
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
No instructions provided on the use/removal/refitting of the roof bars. I was advised at booking that the vehicle would be cleaned it was not.The service representative was very polite and helpful (Robert)
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
All good.
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
Stop phoning me to remind me my MOT is due. Two calls at inappropriate times. An email is quite sufficient as I know when my MOT is due.
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
Good service, good job, if a little more expensive than needed. The staff at H A Fox Derby could all teach the staff at Lancaster Jaguar Tamworth a lot about customer service.
Verified User
•
Jul 28, 2017
5.0/5
5.0/5
Very pleased with the level of service received on my visit. Friendly staff, comfortable waiting areas, good coffee! Fantastic range of cars to look at and sit in. I felt my XJ was in good hands. Particular mention to Robert Gidley, very nice chap. Will definitely return when my service is due.
Verified User
•
Jul 26, 2017
1.0/5
1.0/5
Still awaiting confirmation and ate to rectify door panel noise, apparently door clips are on extended delivery, noting it has now been about 5 weeks (from 22.5.17) with no communication from you, poor.Car went in twice within one week, both times I received that this was not the case.
Verified User
•
Jul 25, 2017
5.0/5
5.0/5
excellent service,extremely polite and great customer care. i was well impressed and not as expensive as you might think. one well pleased customer!
They are friendly, helpful, knowledgeable and user friendly.
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
Service was as expected
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
I have found the staff very helpful and professional. Lisa has been there a long time and has always looked after me very well. This was the first time I think I have used Stratstone as it was under H.A Fox. Now as I bought my car with the help of Luke who looked after the sale I have continued to used the company.
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
No instructions provided on the use/removal/refitting of the roof bars. I was advised at booking that the vehicle would be cleaned it was not.The service representative was very polite and helpful (Robert)
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
All good.
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
Stop phoning me to remind me my MOT is due. Two calls at inappropriate times. An email is quite sufficient as I know when my MOT is due.
Verified User
•
Jul 28, 2017
3.0/5
3.0/5
Good service, good job, if a little more expensive than needed. The staff at H A Fox Derby could all teach the staff at Lancaster Jaguar Tamworth a lot about customer service.
Verified User
•
Jul 28, 2017
5.0/5
5.0/5
Very pleased with the level of service received on my visit. Friendly staff, comfortable waiting areas, good coffee! Fantastic range of cars to look at and sit in. I felt my XJ was in good hands. Particular mention to Robert Gidley, very nice chap. Will definitely return when my service is due.
Verified User
•
Jul 26, 2017
1.0/5
1.0/5
Still awaiting confirmation and ate to rectify door panel noise, apparently door clips are on extended delivery, noting it has now been about 5 weeks (from 22.5.17) with no communication from you, poor.Car went in twice within one week, both times I received that this was not the case.
Verified User
•
Jul 25, 2017
5.0/5
5.0/5
excellent service,extremely polite and great customer care. i was well impressed and not as expensive as you might think. one well pleased customer!