Generally a good experience however as mentioned in the treatment section, i felt there were some interactions that could have been better and information clearer upfront. I understand that a salesman is trying to sell additional items but by adding something without my knowledge doesn't look great to me.

Great customer service, would definitely recommend VW to others

Main concern is the depreciation of my diesel car as a result of potential clean air zoning and charges. Would appreciate understanding if VW will consider preferential part-exchange from diesel to hybrid cars. Thanks,

Felt service throughout was just ok really. Nothing great or special. My wife bought a used carfrom Audi garage close by earlier this year and their service was excellent. That's what I'mcomparing it to.

Friendly and attentive staff. Clear explanation of buying process, calm approach, no pressuresales. -

Offered a better price for the vehicle I part exchanged! -

Good service, professional sales staff. -

I don't know. -

Terence was helpful and accommodating. -

Very effective customer service. -