I’ve loved living here!

Loved our time at Infinity

Move out was absolutely horrible. I booked the loading dock a day prior and it was usurped by an employee for his own move out, and nothing was done. The final move out on 7/8 was completely jumbled because there was no communication from the main office that they had NO ONE who knew how to do anything in the front office that weekend, thus placing a heavy amount of grief on a temp. I reserved the loading dock AGAIN only to not be able to access it on time.

I don't think I received any communication during the move out process actually. I had to seek out the information on my own. Which is ok, i guess.

Throughout my stay, there were multiple issues. People don't pay to get out of lease. 1. Elevators were constantly breaking down. 2. Parking for electric car. I purposely got a spot near an electric outlet and told the staff that is why i was getting thay spot. The staff took my car charger and never informed me about it. They also locked all the outlets in the parking lot-- this is only an issue at Infinity, all other apartments allow this. 3. My name was not added to the door directory for several months stating issues with the system. Despite following up several times, the staff never informed me when it was fixed. 4. The office is almost always closed when you need something-- i usually take my phone or laptop with me to wait oustdie the office. There is a sign that says not to bother staff because they are busy. 5. In the past 10 months or so, about 75% of my packages were lost (yes, I kept count) including the one in the package room. Staff only shrugs and blames delivery people despite the only building having this issue. 6. Finally, I took over lease from 2 white men. The level of service and care they received vs. Me (a brown person) was significant.

Waited two days while continuing to charge rent after apartment was vacated without communication.

I absolutely love this apartment staff maintenance and the process was perfect.

Things break frequently and it takes exceptionally long for the building to fix them since they don’t outsource everything to third parties. The fireplace has been broken since Dec. Multiple vendors have come to check on it and haven’t fixed it. I had to tell maintenance multiple times. It took forever for the package took to open and one of my things was stolen. The building had said it would open months before it actually did. The elevator has been out of service for 6 weeks. The bathroom in lobby rarely has soap (half the time, soap is out for 3+ days). Still, the amenities that work are awesome and the lobby design is beautiful! Staff was very friendly and responded to emails quickly.

Haven’t received refund yet (just moved out, so may take a bit). Staff and maintenance were excellent! Price changes were too steep though

Overall the building and apartment are nice. Maintenance is so friendly, helpful, knowledgeable, and quick to repairs. We had almost no communication about the move-out process and constantly had to email or go down to the office to ask for the next step/for the office to complete their part. Since we moved out we haven't received a refund or heard anything from them. They were not helpful with our move out that required a container due to an across-ocean move. When we asked to use the loading dock to store the container (so it wasn't left on the city street), they stated even though no one had reserved the dock for 3 days they could not allow us to use it. Their reasoning was that many 18-year-olds move in and don't know to ask to reserve the loading dock so therefore it's not fair to let the people who know to ask to use it, even though we were told to ask to reserve the dock or elevator if needed upon move in or out. Overall it was a good apartment for us, but the office staff are rude and could be friendlier. I would never live here again.