Overall the building and apartment are nice. Maintenance is so friendly, helpful, knowledgeable, and quick to repairs. We had almost no communication about the move-out process and constantly had to email or go down to the office to ask for the next step/for the office to complete their part. Since we moved out we haven't received a refund or heard anything from them. They were not helpful with our move out that required a container due to an across-ocean move. When we asked to use the loading dock to store the container (so it wasn't left on the city street), they stated even though no one had reserved the dock for 3 days they could not allow us to use it. Their reasoning was that many 18-year-olds move in and don't know to ask to reserve the loading dock so therefore it's not fair to let the people who know to ask to use it, even though we were told to ask to reserve the dock or elevator if needed upon move in or out. Overall it was a good apartment for us, but the office staff are rude and could be friendlier. I would never live here again.

Poor communication with the leasing agents. I was told to pay the fees to break the contract and paid before the next month and I apparently broke the move out agreement. Was given no answers after asking how I broke the agreement.

I have not received my refund despite leaving the apartment in pretty amazing shape after living there for 3 years