Excellent. Customer service o

The entire Porsche Service team does an exceptional job. They consistently go out of their way to make sure the customer is getting the very best service possible. I have owned Porsches since 1972 and have had them serviced all over the US. I have not found a better team!!

Outstanding service, particularly since it was a long distance purchase.

Excellent service

My 2015 XC60 Polestar had a difficult to fix oil leak. It was fixed (I believe)! The service advisor, Frank Schilder, was very proficient.

My service contact, I believe his name was Frank, delivered outstanding customer service! This was my first time to the service station, but I'm now a customer for life, thanks to Frank. Here's a side story: While I was waiting to speak with Frank about a question that occurred to me during the repair job, I overheard him speaking with a customer on the phone. Sure, I only heard Frank's half of the conversation, but the customer was clearly dissatisfied with his previous service, and he was insistently vocal about it. Frank navigated the customer beautifully. I remember thinking, "Frank isn't merely pretending to be concerned and empathetic, he actually IS concerned and empathetic!" If I were to hire a customer service supervisor for my own small business, I would dream of hiring Frank.

Wonderful experience, my service advisor Scott was very prompt and professional. Will return soon.

Great experience. I did not have an appointment but was worked in.

It's been 10 years since purchasing a slightly used new car, many things have changed over that period of time. One of those changes is using the internet and then purchasing from a non-local dealership. Overall this was a satisfactory experience. The internet information represented the exact details of the vehicle, have noticed with other internet vehicles at different dealerships that this is not always the case. We visited the dealership knowing we'd be purchasing a vehicle in the foreseeable future, we were interested in the advertised vehicle, not committed to a purchase yet, but willing to if the vehicle met our needs and expectations. Sales guide and dealership staff were attentive and willing to spend the time to review our needs and provide other vehicle alternatives in supporting our purchasing investigation. At the end of the day we purchased the vehicle we traveled to review. Looking back, the vehicle purchasing experience has changed over time. For an example, at least at this dealership there was no hard sales pressure, subsequently no pricing negotiation. Would have rated 5 stars except 2 items that contributed to rating a 4 star rating. Once the vehicle is selected, the final step in the process is the purchase. Within this final step is the opportunity to purchase additional after sale optional service items. That experience was less comfortable than the sales process. Even though the optional service options make sense for some people and less of a need for other, the experience should be just detailing the options along with pricing and letting the new owner just pick what makes sense to them. Not pressured service sales. The second item is a result of the long distance purchase. As the internet provides a greater selection and finding a vehicle that meets your criteria, after purchase interactions are more difficult. Email, texting, cell phones, internet searches are all ways to bridge the gap from driving off the lot to complete vehicle familiarity & satisfaction. The Sales Professional works to bridge that gap, but the gap still exists. So, the overall rating could be a 5, if these two items are not relevant to other buyers.

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