Mrs. Lueberring states patient does not have an AWV because he sees Dr. Saucier every 6 months. Mrs. states they have new insurance that doesn't cover any charges not covered by Medicare. Mrs. states she has spoken to Dr. Saucier's office three times and they said she had to talk to Billing. Coding has been verified as correct, matches provider documentation. Mrs. states they have no problem pay $88.83 for CPT 99213 but not $338.00 for 99397.

Lori

Melanie

Rebecca

Lauren

Pt states he was diagnosed with Type 2 Diabetes, which lead to "unnecessary panic" and was scheduled for an early morning Diabetes training when he checked his lab results on the portal and found the mistake before the office contacted him.He does not feel that he should have to pay the labs drawn 9-2-2025 due to the incorrect results sand the panic it caused.

James

Patient is very unhappy that claim 2890846 was not coded as a Medicare initial preventative physical exam. She stated she said this is what it was for when she made the appointment, also when she was checking in and to the nurse. She filled out IPPE forms. It was sent via webex to coders and then sent to the clinic for review. Patient is adamant that she should not be billed for this.Per Cristy in coding on 4/15/26 - I am pulling action note response from nurse - Nurse spoke with Dr. Robinett and he usually does not do establish care and AWV during same appt and confirmed it was an office visit as the AWV was not completed.The paperwork the pt stated she completed apparently was not for the AWV as nothing is scanned directly towards the AWV.Patient stated she did fill out IPPE paperwork on the DOS.response about paperwork - She would need to contact their office. I don't find anything scanned in chart or noted in office visit and the nurse stated it was not completed and the provider confirmed it was an office visit. The patient has called a couple of times on this issue (4/7/26, 4/15/26, 5/22/26) and states she does not feel she should have to pay for this visit. She stated she would talk to whomever she needed to or come in to speak to someone.

Shawn

Ronald