Patient is disputing claim 3325983. She is stating that the physician never worked on her right ear. The coding was reviewed and found to be correct per physician note - The note states that earwax was removed from Right ear. Then the provider was removing the wax from the left ear but the patient wanted them to stop so they discontinued the procedure on the left ear. Coding guidelines state that the provider can still bill for a procedure that was started but not finished due to patient request. After relaying this information to the patient, she is still saying they never worked on her right ear.She has since left a message in the Collectly portal - Hello, It was only the left ear that was giving me trouble and that they attempted to clean out. Please correct your notes and the amount. This is very expensive, especially since it did not solve the problem. Your notes are incorrect. Please have them call me.

Patient has called stating that he told Dr. Islam that this was a wellness visit and he did not want anything done that was not covered. received lab bill for $27.45. It has been explained that Anthem BCBS "covers" labs 80053 and 85025 but not at 100% as they are no longer considered preventative by Anthem BCBS. He stated Dr. Islam should not have ordered these claims then.The patient has now reached out through the Collectly portal with the following message - I’ve called you twice to tell you that my physical was covered 100% and that I asked the doctor to not do any test that were not covered by my insurance. He said that this it what he would do, yet here you are trying to bill me for a test that was not covered. Please rebuke my insurance correctly or remove this from my record as an error made by your office. Please respond that this has been corrected and stop sending me a request for incorrect bill. Norman.

Sandra

Stephen

Sue

GRANT

Howard Thomas called and stated the bill he received was incorrect. He is disputing CLAIM# 3148947, date of service 01/30/2026 with Dr. Cook. Patient is stating this visit was an annual wellness check and should have been covered by insurance at 100%. On 04/20/2026, we reached out to the coders to review this claim. The coders stated that several concerns were addressed during this visit; therefore, everything was coded correctly. This information was relayed to the patient and he is still not satisfied.

Glenda

Patient stopped by my desk because she had a wellness with Dr Baskar. Dr Baskar address that she was due for a dexa because of Osteoporosis she would like this reviewed checked with coder it is coded correctly. She feels like she should not be charged for the office visit since she did not ask about a dexa or osteoporosis. Can the clinic manager please review to see if office visit can be removed. Thank You

Patient is unhappy with the amount of times she is being sent a statement. She is receiving paper statements from Collectly. Statements are being generated for herself, son, and family billing. I explained that a statement is generated every time the balance changes. She felt this was too many times and would prefer a monthly statement. I explained that that is not how Collectly sends out statements. She was unsatisfied.