Glenda

Patient stopped by my desk because she had a wellness with Dr Baskar. Dr Baskar address that she was due for a dexa because of Osteoporosis she would like this reviewed checked with coder it is coded correctly. She feels like she should not be charged for the office visit since she did not ask about a dexa or osteoporosis. Can the clinic manager please review to see if office visit can be removed. Thank You

Patient is unhappy with the amount of times she is being sent a statement. She is receiving paper statements from Collectly. Statements are being generated for herself, son, and family billing. I explained that a statement is generated every time the balance changes. She felt this was too many times and would prefer a monthly statement. I explained that that is not how Collectly sends out statements. She was unsatisfied.

Brian

Farhat

Joyce

Anquenette

Judith

Patricia

Michael