My family and I visited with our one year old and two year old children, renting two cabins for the weekend, and one of the primary reasons was access to the zero-entry pool. This amenity was a significant factor in our decision because it is ideal for young children and was the activity we most looked forward to enjoying during our stay.Unfortunately, we discovered upon arrival that the pool was only open for limited periods due to a shortage of lifeguards. As a result, we were unable to use the pool as expected during much of our visit. Had we been informed of these restrictions before our trip, we would have had the opportunity to reconsider our plans or make alternative arrangements.We understand that staffing challenges can occur; however, the limited availability of a major advertised amenity should have been disclosed to guests prior to arrival. The lack of notice significantly impacted our family's experience and the value we received from our stay.What makes this particularly disappointing is that we are returning guests who stayed at Jellystone Park last year and had such a positive experience that we planned to continue making it a family tradition. In fact, we currently have two cabins already booked for another stay in August. We value Jellystone Park and would like to continue visiting in the future, but this experience has caused us concern, especially given the lack of communication regarding such a significant limitation.

We had a great time! I do want to get our complaint out there which was the cabin (CB6) is slanted so those doors don’t stay shut. So if there’s a way for you guys to get it where the doors can hook shut or something. Other than that we had a great experience!

The park was very nice. The main pool was only open part of one day during our stay due to lack of lifeguards. The staff were visibly overwhelmed and frustrated with being short staffed. The bath house (particularly the men’s) was covered in feces. It would be a much more enjoyable park if managed and staffed properly.

The park was very nice with a lot of amenities but I felt like it could be run better, lack of staff to have all amenities open

We enjoyed our stay and the amenities that the park offers. We mainly stay at State Parks but wanted to try this specific Jellystone. Let me start by saying the staff and activities were great. However, for the cost I was a little disappointed. We came in on a Thursday and the newer pool was not open. Then the hours were very limited the rest of our stay. They closed it down one day at 3 at the hottest point of the day. I was also not impressed with the upkeep of the park. There was trash all around and in the lake. Weeds are grown up in all of the spots. I had high expectations for this park and felt a little let down. If I am splurging on a park, we will go back to Lazy River for that price.

2 of the pools were closed while we were there.

We had previously stayed at Jellystone North and had had a fabulous time. We had family in from out of the area for graduation and were camping together after all the festivities were done and over with. Our families looked forward to camping next to the resort pool and relaxing. Upon arriving Sunday the resort pool was closed because of no lifeguards. The restroom and bathhouse we also camped next to so we didn’t have to hook up was filthy. The pool near the ranger station was open Sunday but closed the following day by the health inspectors. The slide opened eventually at some point on Monday. The kids enjoyed the pond activities. We ended up having to hook up the second day when the bathrooms still had not been cleaned and weren’t sanitary to use anymore. They did get cleaned later that evening after we brought it to their attention. I had spoke so highly of the park it was egg in my face and left them with a bad first experience, they won’t be back. We tend to travel to state parks but wanted to splurge on a resort feel to relax after so many long days and didn’t really get any of the amenities that you get up-charged for per person. It was disappointing as locals to have such a poor experience that we most likely won’t splurge on camping there in the future.

The cabin was okay. The floors were incredibly dirty, there was old sheets from previous guest on the fence. The wibits were fun. The beach area was very gross, there was leaves and tree branches all over the shallow part. The kids could not play anywhere near it.The daily activities were limited. We were disappointed by the lack of activities. The train was open just 1 time and drive the kids for 3 minutes.The big issue we had was that the resort pool was closed for our entire stay. Then the small heated pool was closed on our 2nd day. The only pool available was the small non heated pool. Every child complained about how cold it was. The slide was to open at 230 everyday but it was closer to 330. It is disheartening how the amenities we paid for weren't available. We are told that the resort pool is closed due to lifeguard shortage. This is a reflection of poor management, how can you have 3 days straight of no lifeguard availability. This was our first time at Jellystone and I can confidently say we will never stay here again. It was not worth the money we paid for.

We've been coming to this Jellystone for a long time. We were disappointed this time around. Unfortunately due to inadequate staffing, the resort pool was closed, the cleanliness of the facilities were lacking, and the programming felt rushed. The workers are stressed. Check in was chaotic. Sadly I don't know if we will come back.

Excellent family fun. Always clean facilities, respectful staff, and courteous campers.