Broken shades, WiFi didn’t work, TV did not work, fireplace did not work, stove flame was very small it never got hot enough to cook stuff, lights going up to the loft did not work. Dangerous in the middle of the night when my grandkids need to go to the bathroom. Quiet hours not enforced. Campers next to us were drunk, man and woman fighting, kids crying, using profanity. My grandkids were scared and woke up crying. Dogs barking all night because they were left alone and fireworks were going off. The race pool at the water park area did not work. The food place in the waterpark was not open yet they won’t allow outside food and drink. I have left 5 voice mails for a manager to call me. No one has returned my call.

I love the activities wish there was spaced out for a lunch break and dinner break

Always have fun there, little disappointed that some things weren't up and running, adult hot tub, wave pool motor, kids bounce pad kept getting a hole. I understand things break sometimes, but last year I was noticing how it was looking a little more run down, concrete falling apart in areas all over the lazy river. Need to spend some time and money if you want people to keep coming back. Also the staff isn't nearly as friendly as years past. The activity director you had 3/4 years ago, Alexis, was fantastic. She made your experiences better. Now they seem like kids doing a job. Except for the older ladies at the west gate, super friendly and knowledgeable.

Service is beyond slow. Community areas are dirty. The pool water is dirty. No staff at mini golf. No staff at the food location inside the water park. Broken adult hot tub. Broken wave pool. Broken clock. Guests should have been alerted ahead of time regarding the wave pool. Poor customer service.

A lot of the amentities my kids have grown to love were not available.Wave Pool, downMini Golf Course- Broken HolesJumping pillow - Flat and being repaired first 2 daysAdult Hot tub- Not openI get stuff happens, but this amount of things down at the same time during the busiest weekend, was subpar.

Always a great time.

Only reason it wasn't 5 stars is because I tried calling multiple times the week before to modify my reservation and no one answered any of my voivemails.

Good for our 5 year old . It’s geared for little kids under 10 wishing they had more for kids ages 10-15.Would be nice if the WiFi worked for night time movies by the fire at your camp site . All in all we like the location but out of the jellystone parks this is our least favorite.

We arrived on 7/1 at 11:15 and though our cabin appeared to be ready for us, they didn’t allow us to check in until 3:00 PM. We had our dog with us otherwise this wouldnt have been an issue as we could have utilized the facilities. Everything was very busy due to the holiday weekend and staff were very middle of the road, not overly friendly or knowledgeable but also not rude. Many weren’t able to answer simple questions about the resort. Serviceman Mike was very helpful! Facilities were mostly clean given the high volume of visitors

Overall the experience was good. Some of the amenities are in need of some updates or repairs. Been going for about 8 years now and they have updated some, there is still room for improvements.