Everything was fine and our family had a nice time there. This is our fourth yearly family camping trip to Warren’s Jellystone. I will make one comment for your observation. My daughter dropped off her golf cart on the day of checkout. A few minutes later, she realized her husband‘s wallet may have been still in the golf cart. She immediately went back down there to see if it was there or not. A male employee was not allowing her to go to the golf cart to take a quick look to see if the wallet was still there. And his demeanor she felt was extremely rude. Because this was the day of checkout and we needed to leave, this was the only time we could take advantage of looking for the wallet in the golf cart. After she got back to the campsite and told us what happened, a couple of us went back down there to see if we could speak with another person to look in the golf cart. We did find a very very nice lady and she went with us and we were able to look for the wallet. Our experience with the lady was exceptional customer service. The other male really had zero people skills. His manager should address this. I can’t believe that this is the only time someone may have left something in the golf cart when they dropped it off. Policy could be updated with some leniency.

It was a fun experience! We had so much fun!!! The kids loved the place! So much to do!

We love Jellystone, however, this time the cabin cleanliness was disappointing. The TV remote didn't work, the plumbing backed up the first night we were there and the cabin had TERMITES.

Reservation employees need additional training. Too many calls placed to correct error. Check-in day and still had issues. Younger employees are not polite or courteous. Never heard a thank you upon check out either.Shout out to choo-choo Ed for fantastic train and wagon rides.

I gave this a four star only because the waterpark needs some updating. Otherwise, this was a great vacation.

We like Jellystone for the various activities for any age. The campsite was great!One suggestion would be to not charge for the Wibit. Guests should still reserve a time for using the Wibit, but it shouldn’t be an extra charge. It is a lot of money to stay at Jellystone Warrens; given the price, the Wibit should be included.We hope there are plans to renovate and reopen the adult hot tubs. The one tub was packed full of people, old and young - kind of gross. And not enjoyable for adults who just want to relax.My son cut his foot - pretty deep cut - on a rock in the swim pond. Making sure there aren’t large sharp rocks would also be a suggestion.

The trip started off bad when our two groups went to check in and our cabins were on completely diff sides of the park. We specifically booked them together and were told we didn't pay the "lock fee" which we had never heard of before. The guy who we talked to when booking never mentioned it, if he had- we would have absolutely paid it. We thought when we were booking specific cabins, we were going to get those cabins. Instead we spent the entire weekend driving 5 min between two cabins so our kids could play together. And all of that driving was with one golf cart because again unbeknownst to me, I needed to book my golf cart at reservation booking or I wouldn't get one - again something that would have been nice to know. Cabin was fine and clean but personally not worth $750 for two nights.

Lots of activities & fun music nights. Plenty of various options to swim too.

We had a wonderful stay. Park was clean and well maintained and there was so much to do! Staff was friendly and the activity schedule/events were great and catered to all ages. Our two complaints are the the WiFi - they say there’s free WiFi but half the time it don’t come up and the other half it didn’t work - 99% of the time our texts / calls wouldn’t work - even to other people in the campground and also, a lot of the info is on the app but without WiFi, you either can’t download the app or it downloads but doesn’t work at all. That was disappointing. The other downfall was the temp of the water in the kiddie pool with the multiple slides and “bucket dump” - the water was ICE and it was very unfortunate. The other set of pools near the top of the hill were warmer but it was so crowded, not a table or chair was available. Our kids were very disappointed in the temp of the water and weren’t able to enjoy it as they had been looking forward to.

We started the weekend off with a lot of excitement. Luckily the gate attendant was very specific on the directions because they sure pack in a lot of sites. We were very underwhelmed by the waterpark area. Nothing seemed to be up kept or renovated since building the park. While in the lazy river many Band-Aids also floated along with us. Twice we were surprised by the slides being closed without any notice. The water was also so freezing despite it saying the temps were kept in the 80s. We did enjoy the pond and the closeness of the bathrooms. The kiddos really enjoyed the train and the jumping pillow we only went to one other scheduled event in which nobody could get the slip and slide working. It’s a once and done for our family.