Very nice campground. Great amenities. However staff could barely speak English or answer my questions. Getting coffee took way longer than it should have at thr coffee shop. People driving golf carts around way too fast and late at night caused concern for safety. No information regarding the wibit foam part of the park. Just thay ypu have to pay extra and schedule, so we were not able to use. I planned to do fishing based on the online activities saying that you could however, one foot of water and all weeds does not equal fishing to me.

Warren‘s Jellystone has a policy that when someone is having an issue with a golf cart that they will NOT exchange it for a different golf cart. This is not only ridiculous, It is a very low level of customer service. I’ve experienced this policy with a couple of bad golf carts over the years and for the money we pay for the golf carts, I would think the Jellystone would be happy to exchange for a different cart when asked. This year, when I explained, my golf cart felt unsafe. The young man at the golf cart building replied to me “we are just hoping no one gets hurt“. Yes, you read that correctly. This is what the young man at the golf cart rental building said. I registered a complaint with the park assistant general manager about what this young man said. I went to the office because I already had an experience last year with the woman that that manages the golf cart building. She is not customer focused and is rude. I would be happy to talk to somebody more about the golf cart policy. My number is 262-9935205.

It was fun

It was pretty good but there were a couple things that bothered me.My daughter & her fam were going to drive over to meet us & the person at registration they could get a pass on our reservation for $10 each for the day. I went the next day to add it & was told no they could not because we already had 8 people in our cabin so they would have to pay $40 each. They weren’t even going to come to our cabin so called the reservation line & was told that yes that was the correct rate but Brandon said that I had to do it at the park because we already checked I. So again I went back there but was turned away. I feel like this is very bad customer service.

This was our fourth visit and by far the least enjoyable. This was due to several services not being available: adult hot tub and wave pool were out of service and snack cabana by lazy river was not open during stay. Also bathroom buy pool only had one stall available. Positive aspects: golf card had zero wait to pickup this year!! Checkin early to site was also a huge plus.

Overall good experience except where I was locked in the cabin and had to call 24 hour maintenance.

Overall our visit was fine. I was disappointed in the upkeep on some of the items though. Our site picnic table was rotten; big chunks taken out of it and unusable. The playground in the water at the beach was also rusted and jagged around the steps; kids could easily get cut by it.

It is very obvious that there is no management to this place. We waited for 45 minutes for chicken strips and fries at the restaurant. Campsites weren’t checked, trash was left from the group before and paracords left tied around trees. Quiet hours weren’t being enforced at all and with campsites on top of each other that sucks. Amenities, like the concrete around the pool, are obviously being neglected. It was probably once really cute, but it feels like a place where the owners are just running it into the ground for cash. One star for friendly staff and one star for cute concept/theme.

I think it is terrible that you up charge while in the park for some of the things to do. I think your prices are extreme enough. If a child doesn't have parents that have money, they have to sit out.

Many options for kids but it is definitely dated with the minimum upkeep is showing. The lady working the ice cream shop every day that we were there was SO rude every time we were there and we heard other people commenting how rude she was as well. Our golf cart we rented sounded TERRIBLE and was told there was nothing wrong with it and our options were to drive it or pay for an upgrade but they were not willing to do anything else about it. When we checked out we asked for a categorized receipt and were told they don’t do that. When we asked how we could see all of our charges then to make sure everything was correct before leaving and the lady just looked at us and said I don’t know. Definitely disappointed in the customer service