My family had a good time but there definitely is need for improvement. When we first arrived pulling in, my husband told the person at the booth we were there to check in. She responded with, what for? We were just like for our stay. She then said oh then let us in. My cabins ac couldn't get cooler than 76 degrees, cabin was dirty, toilet had scuff marks on it so when you sat on it it was rough and scratchy, shower door looks like it has black mold on it, nails sticking out all over the deck and screened in porch area that it actually snagged one of my towels, one of the blinds didn't come down all the way so I had to use a bedsheet to cover the window. Cooks at the pic-a-nik basket took almost an hour to make a pizza because they messed up the first one, when we finally got our pizza it had very little cheese on it to the point the toppings were falling off. Pizza was mostly crust. My husband, our son, my husband's friend and his daughter went to do Lazer tag and the Lazer tag guns didn't work so they used orbeez ones instead. There definitely needs improvement in customer service, better training, cabins need updating. I also have photos for proof. We spend hundreds of dollars here, would like to get what we pay for. Other than these things, we did have fun.

We visited for the first time in probably 15 years for our son’s second birthday. We had a great time, and we were very impressed with all of the activities they had going on even in the middle of the week. We look forward to making this an annual vacation spot for our growing family!

Nice cabin, warm pool.

The cabin was clean & for the most part comfortable. There were a few things that should’ve been fixed however. The kitchen air conditioner didn’t work, several blinds were broken, the kitchen table was too small & very wobbly & the side table in the bedroom was missing a leg so it had been propped up against the corner of the walls. The activities were also fun for the kids. The pool water was very cold but otherwise clean. During my children’s Wibit fun, another couple, my husband & I tried to sit on the back of the golf carts. A male attendant rudely told us we weren’t allowed to sit there without offering another place for us to go. I suggest adding a bench or two there, closer to the entrance gate of the Wibit. The rest of the workers were very polite. Overall we had a great stay & would go again.

Really fun, bummed the water park wasn’t fully open during our stay and water was very cold, but the other pool was warm and fun

Perfect for family camping and entertainment will be making another trip

This place brings us nothing but pure joy we love it!

Our cabin was nice, my kids love the bears (wish they were out and about more). There were many things not open- one of the golf courses (one that was open needed some maintenance attention), wave pool/lazy river wasn’t open one of the days, slide by the store pools wasn’t open. It is a lot of money to spend and disappointing when everything isn’t open.

The cabin was not cleaned before we enjoyed it. I'm disappointed but wanted to get straight to the fun so I didn't go complain. Everything we did amenities wise was great!

Good--Cabin was nice. Park was pretty. Bad-- Staff was clueless as to schedules. Didn't know if slide was open. Gave inaccurate info. Didn't know when hey hey was. Or train ride. One employee said coffee store was closed til next week, only to find out it was open. The App was inaccurate showing snack area was open at times it was closed. The menu showed food that wasn't available--kids burger. Then inside it said pizza but it also wasn't available. Kid was picking his nose while working the register. The splash area needs to be cleaned, painted, maintained. It was in horrible shape with rust and algae. Leaves were clogging intakes. Vaseline bottle floating in the water. The water sprinkle mushroom and palm trees were completely clogged. Disgusting condition and needs to be shut down. I was incredibly disappointed and will never return.