We did not have great experience as we had to switch cabins due to our first cabin being dirty, and not cleaned and not notified that this was the case until after we had loaded everything in the cabin with that being sad that my kids had to miss some of the activities and we’re not able to participate Friday evening. The staff were accommodating and the fact that they stated that they would reimburse us a one night of our cabins stay and that they would gift us a golf cart for the weekend. We are still waiting on the reimbursement for the cabin night stay and since Sunday, I have been in contact with your office in Warren Wisconsin for three or four days due to them, adding balances on my account my first balance was added due to them, switching our cabins which I had expressed that I did not feel that was appropriate as that was an inconvenience on us so they had taken off the $35 off of my bill and now I am charged $70 with no explanation of that charge and no call back yet from a manager or staff to reimburse that money back and we did never get a reimbursement for the one night stay for our cabin. I am hoping that they can get their management and organization skills in order so that no other family has to deal with this when it was supposed to be an enjoyable weekend with my family.

Our experience was not great, and unfortunately, we had booked a site and a cabin with my parents to spend time with the grandkids and the first night was wasted by trying to figure out which cabin we were going to, and we had to move all of our items from one cabin to the next cabin because they had put us in a cabin that had not been cleaned yet granite we had already had everything in the cabin before we got notified that we had to move we had to miss some of the activities Friday evening due to this the staff were able to let us know. They would reimburse us one night for the cabin, which we are still waiting on that reimbursement and that they would Grant us a golf cart for the weekend. Come Sunday morning. I have a bill in my account for $35 I called and asked what that was for and they had stated that they would take that off. That was part of the booking a new site and then I wake up Monday morning to a $70 bill which I called about and they had told me they were going to take that off of my bill and they never did. They took $70 additional out of my bank account without my authorization. I am still waiting on a callback from a manager to get reimbursed the $70 and one night stay I am very disappointed on how this is handled and that I have had to call several and multiple times over the last few days to get this figured out.

The family all had a blast, Jellystone is a nostalgic place to visit for us, but i was very verry disappointed to see how run down it was. No one was leading the charge, nothing was taken care of, half of it wasn't even open and everyone you asked had a different answer. The place was simply just dirty and not cared for and it was tough to see. I hope they get it taken care of, but even having booked a discounted stay with two cabins and a camper site, I still feel like a got ripped off!

Great time! Some of the water activities weren’t open but I guess it’s early in the season. Playgrounds and everything else was wonderful. Cabin was well suited too.

When we arrived the check in process was smooth and friendly.When we found our campsite (which the map is 100% significantly inaccurate) it was completely covered in large branches, sticks and leaves. I understand it's camping but you would think it would have been at least a little cleared up especially on the tent pad.We also immediately found there was no power from the supplied outlet which I will say was quickly addressed so not a big issue.The lazy river and wave pool were never once opened for use during our 5 day visit even though they were "running". The large water slide was only opened for a few hours on 2 of the 5 days same as the 6 slide racing slide.The children's swim area around the picnic basket Waterpark area was really really dirty.The mini gold also only had one side opened during the whole visit.The only bright side was every employee we encountered was friendly and great to deal with!All in all it was a fun trip with the family/kiddo's but for the money paid to "tent camp" it would have been nice to actually use all the amenities/pools etc.

We were really looking forward to this visit. It was our first time and we were significantly left down. Our cabin had zero hot water and the toilet was almost completely coming off the floor. The flooring in the cabin was separated everywhere. The lazy river and wave pool were not open. Had we known that we would NOT have come that weekend. Would have rescheduled for a weekend it would be open. The wet wagon ride was cancelled, one thing we were actually looking forward to with the wave pool and lazy river being closed. It was one thing after another. Any time we had a question and asked a worker nobody seemed to have an answer regarding anything to do with the park. Very very disappointing visit!

The trip was fun overall. But the cabin was not clean (very dusty). Every crevice was grimy. But main areas/things were clean enough. I do wish it was not so expensive for what we ended up getting from the cabin. But I wanted to enjoy my time. Not complain about it while I was there.

Terrible!! The staff hired had no direction of what the “new limited hours” of the facility was such as the wave pool being closed with the lazy river. We checked into our reservation site and were given zero feedback such as how to locate our campsite. The nice older gentleman driving the train stopped his rounds with a full train and directed us to our location. It was D55 so the highlighted map said to leave the park and go into it from the back. This made no sense when the park only lets you exit from the back and we were at the front checking in. This set the stage as a terrible first impression. The staff had limited English and didn’t know what was occurring at what schedule. The pond with the inflatables only had access at 1:00 and 2:00. Posted in the flyer was 11am-5 pm. We won’t be returning to this location ever.

Disappointed some amenities were closed when we got there. The wibit, lazy river, wave pool and slides.

It was a fun experience EXCEPT the wave pool, lazy river and the wibit was closed the entire weekend. Adults and kids were very bummed out.