Excellent Experience, Well maintained, Safe and Secured, Great location and amenities, would definitely come back.

I'm writing to share some concerns about my stay at Jellystone Park this past weekend. Before booking, I called and specifically confirmed that the waterpark would be open during our visit, which was a major factor in choosing your park for our trip.Upon arrival, however, we found that the wave pool, kids' splash pad, and lazy river were all closed, along with the adult hot tubs. When I have a 7 and 8 year old, this is what they were looking forward to. These were the core amenities we came for, and losing access to all of them significantly impacted our family's experience.Additionally, our arrival itself was unsettling, the electrical pedestal at our site had no power. After contacting maintenance, we were told a new meter had recently been installed and the upstream breaker had simply not been flipped back on. Not the welcome we were hoping for after a long drive.We spent over $1,000 for this three-day weekend with the expectation that the advertised and confirmed amenities would be available. Given the circumstances, I'd like to request a partial refund to reflect the amenities we were unable to access.I appreciate your time and look forward to hearing back from you.

Very family friendly, helpful staff and clean campground. The train car driver was awesome and does a fantastic job.