I was booked for 11 am they didn't get it in till around 11:20Normally they get it in on the time there supposed to not this time but they were busy guess it happensTracked mud on my floor boardI'm happy there better than mostI stayed at the dealership for the oil changeSo far no problem

AverageAverage.The Car's battery tested low,After following Mitsubishi dealer recommendation I paid for a new battery on the vehicle that I have had for less than 6 months.I asked about any type of warrantyBut ended paying for the installation and a new battery.- When I went to work my coworker mentioned, her brother told her during cold/freezing weather batteries can test low but be fine.Water and coffee machine should be available in waiting room.The workers never introduced themselves. I don't even know the guys name that took my car keys.The other guy that charged me wasn't clear or helpful on sharing information about my service and warrant policy.He seemed impersonal and careless.I had to ask and see if I would receive a reminder for next servic.No eye contact

Sticker glue on hood of vehicle that looks like scratches. Still won’t come off.Found someone’s old makeup under the seat.

I would highly recommend Jeremy Franklin automotive for any and all of your automobile needs!Fantastic customer service

High prices

I was satisfiedI don’t usually recommend services. I was happy with the service and the employees. The prices were a bit high, but that’s usually true in dealerships.

NaNaNa

level of friendliness and service

Due to reschedule issues.

I answered yes to all, even though “I don’t know” should be an option.Additional day in shop because had wrong alternator the first day and so a total of over 8 hours for both days.My original issue was lane alert and safety lights in the side mirrors were not working. An issue I had two years ago. After I was told I needed a new battery and alternator, and that would fix the problem. The first day I was there over four hours. Only replaced battery. Wrong alternator was sent. Had to order new. Took three weeks for them to call me that new alternator was in. One month after first appointment, they installed new alternator. I questioned why, if my alternator was the issue, I’ve not had any further problems with my vehicle except the original ones. He stated that my alternator was just beginning to go bad. That was the first time I was told it might not be an immediate concern. However, I was there so alternator was replaced. Over $1300 later, and my original problems still exist. I drove home, called the service number on the receipt, left a voicemail with my name, concern and phone number. Six days later, still no call back.I don’t know about the inspection, not sure it was necessary as I paid for the computer diagnosis, which obviously didn’t find the complete reason for my original issue.I’ve never had a problem with this service department in the past. This time, my trust has been compromised. I don’t feel like I was given a complete picture from the beginning. In addition, my original issues were not fixed. I would, at the very least, have thought someone would have made sure to double check the original complaint.After the first appointment, we couldn’t schedule because of waiting for the part, as far as I know. Although, three weeks to get a part in seems excessive.