Z

always friendly and efficient

Great staff and srvice

X

All good!

When I came in to get service a young man escorted me into the service area and asked a service rep to assist the answer was" I am in the middle of something" ..... Mike Ennis stepped right up and assisted right away without hesitation even though I could clearly see he was extremely busy himself. I appreciated that as I am in the customer service arena and it makes a BIG difference when you see someone step up and go above and beyond!! Thank you Mike I appreciate you!!! Brenda Conley

I drive the distance to have my car serviced at Jim Ellis Hyundai because of the friendly, efficient staff.

Another great time at Jim Ellis Hyundai. Oil change and recall repair done way faster than I would have thought. I have no problem making the drive for this level of service.

under time promised, cordial staff

Early Tuesday morning my battery died In Marietta. I got a jump and immediately called my service tech Debra Cheffy but she didn't wk there anymore, I HAD TO GET A NEW BATTERY because I couldn't go to Auto Zone because it had to be installed & rest and I could not keep cutting off car. I call ahead and get there at 10:46 am without an appointment. I knew I would have to wait w/o apt but I DID NOT LEAVE THERE TIL 3:10! I was waiting for Eddie King but AG Grier checked me in, I LITERALLY SAT IN THE LOBBY FOR 1 1/2 HRS BEFORE I GOT UP & WENT & ASKED THE STATUS,,,NOTHING. Mr. Grier FINALLY came & told me my car was about to get wked on. told me the price. I wish I had waited for Eddie because he came & got 3 customers while i waited on Mr. Grier. When i finally stood at the desk and waited for another customer to finish, Eddie took over my ticket, checked me out & apologized over & over that he didn't wait on me and had me WAIT for such a simple procedure! VERY NICE! I feel commission was only thing Mr. Grier was thinking about SO when I I finally paid, go to in my car MY CHECK ENGINE LIGHT came on FOR NO REASON. They reset it after ANOTHER 20 minutes & i left. Drove down the street AND THE LIGHT CAME ON AGAIN! i WENT BACK AGAIN & Chuck ( I believe) rest it again, test drove it and I left AGAIN! I HAVE NEVER SPENT THAT MUCH TIME AT A BUSINESS WITHOUT BEING ON PAYROLL! I won't be coming back without an appointment or go out my way to come back to Jim Ellis. Nalley Hyundai is closer to my house. IF I DO I WILL CALL EDDIE KING BEFORE I COME.