attention to detail is always a PLUS when dealing with service environments and jim ellis staff from the door exiting my car to the door being opened for me getting back into my car and every single step and person between is SUPERIOR *the reason I would be a lifetime customer and look forward to my upgrade in the future*

Service attendant was courteous and addressed all questions. The item that needed attention afterwards was when the car was washed some degreaser was inadvertenly sprained on the side if the car which required it to be rewashed. Otherwise everything was fine.

I had a hard time trying to get in touch with Mitch Mitchell to come pick me up at IRS. Every time I tried to call him, the call was sent to an automated voice message system. I thought I was going to be stuck at the IRS all night long. He finally came to the rescue. Otherwise the service was great. My car runs better than it has in a long time. Thank you so much. I will come to you for my next oil change, that is, if you will accept the oil and filter that I purchased with my own money. I hate to see it go to waste.

I was a little upset this time because you all left the little blue paper stickers marking dents all over my car before sending it through the car wash and the stickers melted and I had to scrape them and all the glue off. Also, the bugs were still smashed all over the front - I would have rather you just not washed it because sending it through the wash with the bugs just melted those on harder as well requiring extra time to scrape them off. It also stinks really bad inside but I assume that's the tint chemicals. Normally you all do an amazing job and the inside smells like shampoo and my car is super clean but this time it just seemed like I was a bother. I wouldn't mind if I didn't spend $500 for the 30K service but I figure for that much money I wouldn't have gotten something back I had to do more work to myself. I still like you all but I was a little sad.

During my most recent visit for general maintenance and oil change, one of the techs bumped into my car with another car. Nothing major, but still. Then, while I am still sitting inside of the service canter, I'm given Ron, the service director's, business card and told to contact him at my earliest convenience. Why Ron wasn't standing in front of me in person telling me that my car was hit and what my options were, is beyond me! I still (4/21) have not received single word about the status of my sonata. Obviously this is the second Hyundai I've bought, so not a total reflection on Hyundai, just my most recent bad experience

Sonata. Service ran long for 75,000 check up, then I was told new tires were needed which added another hour. Invoice was incorrect, but happily and quickly corrected.

I worked with a very professional gentleman. I was hesitant, but relied on his expertise to make my decisions. Mike has been my preference, but in Mike's absence this young did an excellent job.

Steven was a very helpful and kind salesman. He helped me locate a 2017 Hyundai Elantra SE auto that fit my needs and helped explain some of the new electronics to me. The one downdise was being told the only way I could get one of the included discounts was to make a loan when

great service

My alternator needed to be replaced due to a gasket leak. Hyundai rep arranged a rental car for me and finished all the repairs in a short period of time. He kept me updated as to the status of the repair work. 2008 Santa Fe vehicle