Joe Harmer, my sales associate, was fabulous. He was knowledgeable and friendly. Went out of his way to make me feel comfortable with the whole car buying process, which I usually hate with a passion. He guided me into buying a Sonata Sport once he figured out (with not much help from me, I might add) what I might like. While I've had it for less than a day, so far I think it's a great car. Joe earned some major kudos from me and I would steer any of my friends to him.

Service was fast and complete.

the sales person were friendly and they helped me in getting a good price, clearly explained on the features of the car and helped me in making my decision.

It was the worst experience I have ever had at Hyundai in my life. The service advisor that assisted me had terrible customer service. The wrong work was performed on my vehicle and I sat in the waiting room over 3 hours while I waited for the correct work to be performed on my vehicle. The advisor told me he would give me a discount for my wait and I wouldnt have to pay for the wrong work being performed on my vehicle, when in fact the charge was on my itemized list. After I brought somethings to his attention he paid for a portion of my bill. I waited and was never offered a courtesy car. I was told my vehicle would be washed and detailed. When I received my vehicle back it was far from washed or detailed. I will never recommend this location to anyone.

This is the third car we've bought from Jim Ellis Hyundai, and the second from sales rep Randy Cowart. Good experience all-round. If/when we need another car, we'll be back.

Extremely quick in diagnosing the vehicle's concerns as well as letting me know what was needed to solve the issue at hand. I have no problems letting Jim Ellis service my vehicle as well as telling others the superlative service that I receive.

great service and great people

Helpful and timely

I really appreciate the easy & friendly 'we're on the same team' experiences I've had in my interactions with the service department. Thanks

Staff friendly and helpful; car running well