Everyone is very friendly and helpful.

Handled very proffesinally from all Management and salesman

Everyone was great!!

Service representative and cashier were very pleasant and helpful. The issues were resolved, except for one (still under warranty) for which a part needed to be ordered. It all took somewhat longer than expected, but I had made an almost at the last minute appointment and the Service Department was particularly busy. At any rate, the waiting area is excellent, so it was all easy.

Once again my service rep Mikle Ennis did an excellent job of keeping me informed of what was going on with my car.

First, I love my new 2017 Sonata, my second Sonata. However, to improve customer experience, sales personnel need additional training - they need checklist/clipboard to track discussion items/preferences and the follow-ups before finalizing the deal - I had to repeat items to salesman. Include on the check list, certain features they must absolutely show the customer on the test drive - and they should know more about the features offered. Salesman was helpful, just needs to slow down and listen a bit more carefully and write down STUFF, but not on post-its. Provide customer classes for understanding new vehicle features - I'd pay a nominal price to attend to ask questions about car features, BlueLink, etc. Cars are coming with so many features/electronics, etc. Once I received the car, I felt intimidated with all the new features on my Sonata, Yes, I have a hand book, but a customer training class would be helpful. Salesman need to let us know in advance of the different additional packages that loan personnel will spring on us. Oh, I purchased the value pack for my new car. Initiate monthly drawings for new purchase and maintenance customers - for example, extra discount on maintenance visit, gift card for coffee, lunch, etc. It would sure make me feel a bit more appreciated after spending so much with Jim Ellis over the years - two cars from Jim Ellis.

The experience was great! However my radio screen display is now delayed and speaker sound is still the same as I reported on last service visit.

Have been a Jim Ellis customer ever since purchasing my 2001 Miata from them. Am now a Hyundai customer. Service is always very good and even improved over the years. Chris, Service Manager, has helped me before, always courteous, smiles at my attempts at humor, and always pleasant. Paying bill is always quick, easy, clearly explained, allowing me to get on my way as soon as possible. JE Service was the reason I discovered a local tire shop had neglected to put on 2 of 4 new tires I purchased. JE Service pointed out the unusual tread wear on 2 tires, alerting me to the fact that those tires should have been new! Highly recommend Jim Ellis!

I am not sure who was working with us, but he was so accommodating by playing phone tag with me and my husband, and he did not seem at all frustrated. And he made sure to let us know where things stood in messages he was leaving, which made it easier for my husband and I to coordinate.

I did not plan on buying a car during my visit, however there was a car on site that fit my wishes and the price offered was quite acceptable. So I bought it. The salesman was very helpful.