everyone is always great. thanks so much for giving me wheels for the day so I didn't have to wait as I had a crazy day.

Great job

Great service, fair charges, reliable car. Love the coffee and doughnuts too.

Danone did an excellent job.

I spent 4 hours waiting on my car for an oil change and new brakes. I expected to wait, but not that long. I would have been fine taking an Uber to my office if I had know it would be 4 hours. After 2 hours, I was told it would be 30 more minutes which seemed reasonable. I checked again after an hour and was told my car was finished and was being cleaned. I checked again after another 30 minutes and was told that my car was actually still being worked on. At that point, I had missed my opportunity to get an Uber to make a meeting. My car was not ready for another 30 minutes. I don't have a problem with how much time it took, but if I had been told up front I would have just dropped the car. It was terribly inconvenient. The staff was courteous during all of this but that didn't help when I was late for my appointment.

I have worked with Jim Ellis for roughly 5+ years and I have had all my services completed at the dealership. Aside from that I bought my first car from Jim Ellis Hyundai and recently bought a 2017 Hyundai sonata sport. For the most part I get excellent service but my last visit was horrible. On 2/1/2017 one of my tires started going flat on my way to work. I pulled over and called the service center. The service center stated that my tire is not in stock but a shipment will be made at 11am (for the exact same tire I have) so I decided to take time off of work to get the problem resolved at 3pm. I arrived 10 minutes early and I was hoping the service would be expeditious. At 3:50 I was notified that my tire was not in stock and the replacement would be more expensive than my original tire. After another 40 minutes my service was finally completed. I cannot comprehend how a brand new car with new tires will get a flat so quickly (I reviewed the tire in the morning when I changed it for the spare and there was no nail or object in the tire, there was just a hole that looked like wear). I also cannot comprehend how an associate could say they will have my tire and they do not. After all of my efforts I would have expected better service, not a more expensive tire, a long wait, incorrect information and disregard for my time. I read the Jim Ellis promise every time I am waiting for service to be completed on my car and this promise was not fulfilled on my last visit. I am a loyal customer that exclusively works with this company and this seriously makes me question whether I will have any business with Jim Ellis moving forward.

Warm, caring folks are running the service department. Willing to solve all problems.

Fast service, but not having loaner cars is an added hassle. My Enterprise vehicle was nasty.

Quick and easy

Always Great Service from AG