Had a schedule service for oil change and tire rotation. When I arrived I was told there was a recall on my Hyundai that needed attention. However I was not told that to fix the problem about the recall that it would take about two hours to make the repair. I sit in the lobby from about 8:45 until 10:30 not know about this time consuming repair. So I went and asked someone what was taking so long and then I found out about why the huge delay. These service techs need to be trained to tell customers about how long the service is going to take. I totally understand some days the service department is busier than other and it make take longer than normal. Other than that the service was great but not excellent for this survey.

Bruce and Mike are awesome!!!

David Kim was really great with helping us purchase our Elantra.

Very professional and courteous.

The staff was great

I purchased a 2016 Hyndai Elantra in Nov. 2015. I love the car but am very disappointed that I was not told that there was no spare tire included in the trunk. I am an elderly woman and did not realize that some new cars do not include spare tires now. I think I should have been informed at the time of purchase and offered an opportunity to purchase one. It seems they have added the spare back in the 2017 model. I sure wish I had that option.

DAnon was not good to deal with. I left a message with his manager but have not heard back. I would like to play him Danon's final message and reply the details of my situation w his manager. Although Danon has a smooth vineer, his ability to do service recovery is lacking. He is young and has time to learn, I am not trying to have him lose his job, but a simple " I dropped this ball, I am sorry " at several points was needed. Instead, his final phone call to me was a tirade of how my car was rusted from being up north,and that he was not responsible for the fact that emorys phone service was spotty. I had asked for vm messages instead of e mails which sent him over the edge. I can replay the message to you. Although he was in the building when I came, he refused to come out and go over the bill. At this point, although I bought a hyandai and my dtrs have each bought 2, I decided I will not buy another. Simple reason: no desire to deal w Danon again. Or I will buy if there is another dealer in the area. I am not the fool that Danon treated me as. I am a 61 year old female who has been an RN for 40 years. I know good service when I see it, I have delivered good service myself, at hospice for 14 years, cancer floor, emergency ro etc. I know what it is like to blow good service as well. At that point, an apology and humility are the salves and balms to recover. My gift to Danon is to let him in on these balms. Check your ego, take the high road, be humble, and it is so much easier. Cindy Anderson

In August I purchased my Hyundai Santa Fe Sport. Daimein Solomon was my Sales Adviser. He offered great attention and service then and now. 1.12.17 I had my first service performed. Eddie King was my Service Adviser. He too was a stellar ambassador for your dealership. Both gentlemen have the right combination of professionalism, courtesy and friendliness that makes a customer feel both welcomed and valued.

You have a great group of guys at the Service Department especially Mike Ennis. I always get my Genesis service when I am out of country. They do a pretty good job of making sure thing get done and go smoothly for my return to the US.

The service Manager was very helpful. Oddly he called me to tell me the technician put in the wrong part and it would take a little longer to get my car ready. I'm glad they caught it but I'm not sure how they put in the wrong part to begin with.