Excellent service!

Did not address my gas cap that does not close properly. My question was not written on repair order. I have a return visit scheduled so I hope I get a new gas cap.

I didn't think that the new check in process is as customer friendly.

Yesterday I was greeted immediately on arrival and the service associate that I had was very accommodating and friendly. I was very pleased with the service i received yesterday.

Friendly and efficient service. Nice waiting area!

Great experience. In and out at a good time.

Great service as always!

I've been becoming more and more disappointed with my experience overall. From the first day I drove off with the new lease, it's been uncomfortable, ever since the salesperson no longer worked there within days of me signing the deal. Each service appointment has ben OK, but this one was just disappointing. I think it would've made a difference had I been offered a loaner or rental due to my concerns about the car having stalled once. I was warned that the wait would be long, but I felt 6 hours was a bit excessive. And after that long wait, I was finally told that although they couldn't replicate the issue, they noticed a lot of carbon deposits on the valves, which is due to the GDI engine. So the price for having an "efficient" engine, is carbon deposit, which I have no control over preventing very much? So that tells me that now I have a product that isn't terribly durable, in my opinion. Overall, I'm just disappointed and I need to think about the future and whether or not I choose to enter into another Hyundai lease.

Not very good service for owning a Luxury car. I don't know how you will ever compete with Mercedes, Audi, BMW with mediocre service. My wife drives a BMW and her service is and always has been superior. I dropped my car off for windshield wipers that were not working and were part of a recall. Appointment time was 7:30am. I was there at 7am and had dropped my keys in a drop box even though employees were inside milling around. I never heard a thing about my car so I called at 3:00pm. Service department woman said I had to speak with Michael so she transferred me to him. Since she was probably sitting right next to him she knew he was not going to answer so my call went to voice mail. I left a message for him to call me back on the status of the car. 45 min later I had not received a call back so I called again. The same woman answered the phone and told me the same story. Asked if she could have Michael call me. I asked to speak to the Service Manger. 5 min later she put him on the phone. I explained to him my dissatisfaction. He said my car had just started to be worked on and would be ready by the time I got there. I received a call back 40 min later from Michael indicating my car was done. I recently visited the dealership to purchase another Genesis. I didn't think it was that great of a deal to start with but when you have service that is mediocre at best with a Luxury car it probably is not worth it.

Bruce is Awesome always Helpful and Friendly,Great Guy.Always a pleasure to deal with.Thank you