Mike Ennis, Advisor, and Kevin, Technician, did a great job in correcting a minor problem with my 2015 Genesis. In addition, while in the Waiting Room a young lady with a big smile came in and said, "Welcome Family," Then proceeded to tell a few jokes, told of the refreshments available, and got everyone smiling/laughing. She made my day. Whatever her name is, give her an "atta girl" for me.

I purchased a new 2017 Hyundai Santa Fe Limited Ultimate with the optional tech package. I have been satisfied with the performance and features included so far. The very good Hyundai factory warranty was an additional incentive which helped with the decision. The negotiation and sales process went very smoothly . The sales associate , business manager, finance office and service department were all friendly and helpful. Everyone involved in the transaction was courteous and professional and answered any questions I had. I would recommend the Jim Ellis Hyundai dealership to anyone shopping for a new auto.

I purchased a 2017 Hyundai Tucson Sport from Lawrence Pardy and Bradford Bickley. Both provided excellent service throughout the entire process making sure that I received the color vehicle I wanted...coliseum gray :) We bought my husband's 2011 Hyundai Sonata from Lawrence Pardy in 2010 and want to make Jim Ellis Hyundai the place for all of our car buying needs in the future!

Everything went well and as planned in the purchase of my 2015 Hyundai Elantra SE. I came into Jim Ellis having already arranged my financing, knowing exactly what I wanted to and could spend. The negotiating process was fairly smooth, yet in this situation I happened to not be extremely tight on funding, hence I wasn't as intense to drive down the price as usual. If I had one concern, it would be that the wait time to get the deal closed and get me out the door took longer than checking out the car or working the deal. Perhaps more could be done to be more ready to close the deal and do the paperwork, agreements, title, tag, etc. Still the staff was helpful and friendly and overall my experience was very good.

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Randy made the experience great!

Debra was great!

I had a great buying experience. Bradford Bickley made the process easy and pleasant.

I purchased a 2017 Santa Fe Sport. All employees were helpful & friendly!

My most recent experince was with the service department. I have a 2016 Hyundai Sonata. I brought it in for it's first oil change. During the sales process, I was told that the first oil change would be free. I didn't realize that this was a unique promise - I was under the impression that this was just the policy, so when I came in, I didn't bother to bring in any of the paperwork indicating this promise. When I was initially charged for the oil change, I expressed confusion. The staff explained what had happened and asked if I had the paperwork to show that it should be free. I explained that I didn't know I would need to bring it, so no, I did not. They were very curteous and quick to remedy the situation and made sure I had a positive experience. The only thing that prevents me from giving a 10/10 was the fact that it was not clear to me that I would need the paperwork, which would have avoided the confusion. Otherwise, great service, comfortable waiting area, friendly staff.