I want to congratulate to Jim Ellis for the team you have with excellent customer service skills, friendship, courtesy, professionalism and treat me as a business partner. Thank you Eric ! I am very happy with the Durango

From the time I call for service to the time I leave, everyone is so helpful, friendly and courteous. Service is great.

Danon is great

I came in for an oil change and I got one. The Shuttle driver Mitch as always was awesome. There was also a new lady at the cashier window very soft spoken but much more pleasant than the previous young lady.

awesome.

We were greeted immediately and everyone there was friendly but not pushy.

Everyone was helpful in finding the right car.

Felt like I received a poor recommendation to replace my brakepads on the front considering a) last time I was there, about 3000 miles ago, they raved about how well my brakes were doing and b) having ~50% left on the brakes, didn't make a whole lot of sense as to why I'd replace them just because they were machining my rotors. on my previous visit my car was not washed, in which I was promised they would "take care of me" next time, and the car wash received this time was really poor. I understand it's a complimentary service, but a reason why I come to you guys is because I expect a certain level of service versus going to a "mom and pop" shop. You guys have been great to me in the past, but the last 2 visits have shown a negative trend in what I've seen and come to expect. 2013 Hyundai Sonata - purchased from Jim Ellis in May 2013.

After more than 80k miles with your dealership, I am surprised each time at how much difference one person can make. Mike Ennis continues to be one of your service department's greatest assets. While your training program and policies must be excellent, hiring and leadership development programs must be incredible to identify, retain and promote people such as Mike.

a flat tire after business hours. had the car towed to Jim Ellis Hyundai - cheerful call the next morning that it was ready ----not only tire replaced, but checked and washed s-ervice and staff great 2013 Elantra ---