Friendly staff and very professional

Bought my car from Jim Ellis and all service performed by Jim Ellis. Staff very helpful and I have had no problems with the services performed

Excellent...timely 60k service! Continued customer support at a high level... Will refer other friend & family...

Now that I have gotten through the Thanksgiving Holiday and am more calm regarding my last visit to your establishment, I will tell you of my experience: I use to give your team great marks. However, my visits from late last year to now have been anything but great! Last December I came in for a routine oil change, that I made a scheduled time for. I arrived on time and was met by a female service coordinator that must have been having a bad start to her day. In addition to the oil change I asked her if your location sold Michelin tires, to which she responded that your location carried them. So I requested the set of 4 Michelin's. There was some other routine work that needed to be done so I was in your waiting area for 4 hours. After I paid for my service I noticed on the receipt that everything except the Oil / Filter Change had been done. After 4 hours I had to wait an additional 45 minutes to an hour for the oil to be changed. It was not written up so I don't know if it was done, there was no sticker reminder for the next oil change in my window. Now, since I have been coming to you I have had to pay for service that Hyundai acknowledges is a quirk with some of their models. I have had to pay for the air conditioner to be replaced because it was making a noise when used: 2 months after I paid for the repair, the air conditioner was making the same noise, needless to say I was not going to pay for another replacement if all it's going to do is the same exact thing. I paid for the repair of the steering column because of a part that breaks loose that Hyundai knows will break and cause the steering column to make noise, the service advisor that assisted me on that didn't know what the noise was: the technician came to my car and told me what your technicians had found it was, a part that breaks or something. I've been told during the summer visit that I needed new tires by this same service coordinator. I quickly told him that I just purchased this set of tires in December and I was not about to buy new ones when there is plenty of tread on all 4 tires. Now, my November 19th oil change visit I get told that where ever I bought my tires probably broke the lug nut because it was going to have to be replaced so that the tire could be removed for rotation. When I told the service coordinator that I bought the tires from your Jim Ellis Hyundai location on Peachtree Ind Blvd he came back with: "It wasn't broken it was fused". Wow, this sounds to me to be some suspicious 'take advantage of the lady customer' routine. And on top of that I had just bought some new hub caps and the coordinator asked me where I got them from, I told him that since the original hub caps were not Hyundai and I bought the car anyway, I bought what I liked and put them on myself. I arrived at Jim Ellis with 4 hub caps on my car, I get home and 1 was missing. I was on 285, hit no bumps or curbs and my brand new hub cap was gone. Evidently, when the tech tried to put it back on, it was not properly secured and now I'm riding with 3 brand new hub caps instead of 4, that I had put on the car myself. I have an appointment to come in to have brakes done and the lug nut fixed but I don't know if I will be using your location for any more of my service needs. After 4 years of loyalty to drive out of my way to come to your facility, I'm feeling like your new people are just taking advantage of me because I am a woman.

It was an EXCELLENT experience as usual. Thank you for hiring such caring and helpful personnel. Am also glad that Mike is back. Thank you.

Went with recommendations for service and car is running well.

Ms

The service rep was outstanding.

Folks were efficient and polite

Fast service