I always run with the luck that I always take both of my cars (2013 Elentra & 2014 Sanya Fe ) twice to fix the same issue. The customer service are very professional, but the final product is not delivered. As of my car (2014 Santa Fe), is still at the shop and I am driving a rental and I could not go far since I knew I would be called to return it or to tell me that my car is fixed. The original issue, that I brought my car to get fixed is fixed now, but now I have to go back on Monday to replace the seat belt that needs to be replaced, why it wasn't fixed when the car was there for 2 weeks, I can't say. I know there is a good reason for this that is beyond the dealer and the service department, but I cannot honestly tell my family and friends that this is good service. They see that I do not my car and I can lie to them and say Jim Ellis is great, when I am paying for a car that I am not driving and they not fix right the first time.
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
Good job
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
Everyone was very helpful and honest and wanted to complete the car buying process in a professional matter. My only complaint is sometime early in the process it was hard to find someone to speak with
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
더 많은 자체 렌트카가 필요합니다 지금 사용하는 엔터프라이즈는 모든면에서 정말 엉망입니다
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
Easy service experience!
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
My wife and I were most satisfied and are enjoying our Genesis. Sam worked with us and was absolutely fantastic. You are very fortunate to have him on your team.
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
Friendly staff. Mike Ennis is awwsone
Verified User
•
Nov 22, 2016
5.0/5
5.0/5
Very friendly and professional. Everyone at the dealership was great.
I always run with the luck that I always take both of my cars (2013 Elentra & 2014 Sanya Fe ) twice to fix the same issue. The customer service are very professional, but the final product is not delivered. As of my car (2014 Santa Fe), is still at the shop and I am driving a rental and I could not go far since I knew I would be called to return it or to tell me that my car is fixed. The original issue, that I brought my car to get fixed is fixed now, but now I have to go back on Monday to replace the seat belt that needs to be replaced, why it wasn't fixed when the car was there for 2 weeks, I can't say. I know there is a good reason for this that is beyond the dealer and the service department, but I cannot honestly tell my family and friends that this is good service. They see that I do not my car and I can lie to them and say Jim Ellis is great, when I am paying for a car that I am not driving and they not fix right the first time.
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
Good job
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
Everyone was very helpful and honest and wanted to complete the car buying process in a professional matter. My only complaint is sometime early in the process it was hard to find someone to speak with
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
더 많은 자체 렌트카가 필요합니다 지금 사용하는 엔터프라이즈는 모든면에서 정말 엉망입니다
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
Easy service experience!
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
My wife and I were most satisfied and are enjoying our Genesis. Sam worked with us and was absolutely fantastic. You are very fortunate to have him on your team.
Verified User
•
Nov 23, 2016
5.0/5
5.0/5
Friendly staff. Mike Ennis is awwsone
Verified User
•
Nov 22, 2016
5.0/5
5.0/5
Very friendly and professional. Everyone at the dealership was great.