1. I have new tires, including balance/rotation from different supplier. I never mentioned brakes. However, service advisor stated I declined brake inspection. I was not aware I had done so, and now I need to make another trip to have my brakes checked. 2. While there, a different customer questioned oil change as no sticker on window. Guess what....no sticker on my window either. So.........was my oil really changed?
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
Service person very good
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
Absolutely superb.
Verified User
•
Nov 15, 2016
4.0/5
4.0/5
The service has always been good at the service center.
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
Bruce is a great and honest advisor. Tao Zha
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
Friendly staff kept me informed and had my tire promptly replaced.
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
nice quick friendly people
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
All was great
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
I came to Jim Ellis knowing exactly what car I wanted. Marty helped me with questions and stuck with me through the process. Hau B was the finance rep. He was fantastic. Very helpful. Went above and beyond to assure me and give me all the answers I needed.
1. I have new tires, including balance/rotation from different supplier. I never mentioned brakes. However, service advisor stated I declined brake inspection. I was not aware I had done so, and now I need to make another trip to have my brakes checked. 2. While there, a different customer questioned oil change as no sticker on window. Guess what....no sticker on my window either. So.........was my oil really changed?
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
Service person very good
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
Absolutely superb.
Verified User
•
Nov 15, 2016
4.0/5
4.0/5
The service has always been good at the service center.
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
Bruce is a great and honest advisor. Tao Zha
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
Friendly staff kept me informed and had my tire promptly replaced.
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
nice quick friendly people
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
All was great
Verified User
•
Nov 15, 2016
5.0/5
5.0/5
I came to Jim Ellis knowing exactly what car I wanted. Marty helped me with questions and stuck with me through the process. Hau B was the finance rep. He was fantastic. Very helpful. Went above and beyond to assure me and give me all the answers I needed.